Linell Dichazy
Mentor,OH
Summary
Dynamic barista with expertise in coffee brewing and customer service at Dunkin' Donuts Franchising. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Recognized for maintaining high standards of cleanliness and organization while training new hires, fostering a collaborative team environment.
Overview
1
1
year of professional experience
Work History
Barista
Dunkin' Donuts Franchising
Mentor, Ohio
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, and utensils daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Packaged bagels, muffins and other food items for customer purchase.
- Deep cleaned the store daily
- Cleaned every surface of the store
Baseball Camp Instructor
Cleveland Guardians Youth Baseball Camps
Cleveland, Ohio
05.2024 - 08.2024
- Displayed enthusiasm for teaching baseball fundamentals.
- Helped resolve conflicts among players when necessary in a professional manner.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Created an enjoyable environment for all participants while adhering to safety guidelines.
- Maintained standards of play by following established baseball rules.
- Supervised activities both on the field and off the field.
- Assisted with setting up equipment prior to each session.
- Provided individual instruction when needed during drills and games.
- Provided one-on-one coaching on unique requirements of each position.
- Attended staff meetings as required.
- Organized drills to help improve campers' skills in all areas of the game.
- Monitored camper progress throughout the week and provided feedback accordingly.
- Demonstrated proper techniques for batting and fielding to campers.
- Demonstrated correct game play and citizenship behaviors.
- Ensured that all rules were followed by all participants at all times.
- Instructed campers on the fundamentals of baseball, such as pitching, hitting, throwing and fielding.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Encouraged campers to practice sportsmanship and teamwork.
- Mediated conflicts and discussed fan and participant expectations, reviewing disciplinary action.
- Help the kids go from station to station
- Keep track of the kids
- Made sure they were drinking throughout the day and eating when we had lunch
- Making sure they were not doing stuff they were not supposed to like hitting each other, messing around, running around when they were not told to
- Communicated with other team leaders to find out where they were going, who they have, if one of their kids were missing
Education
Bachelor of Science - Nursing
Lakeland Community College
Willoughby, OH05-2029
High School Diploma -
Willoughby South Highschool
Willoughby, OH05-2025
Skills
Barista/Customer
- Customer service
- Coffee expertise
- New hire training
- Quality assurance
- Product promotion
- Milk steaming
- Upselling
- Espresso machine operation
- Organization and prioritization
- Coffee brewing
- Inventory management
- Beverage customization
- Allergen awareness
- Organizational skills
- Workstation maintenance
- Cash handling
- Food safety practices
- Negotiation tactics
- Menu memorization
- Order preparation
- Prepare food
Animals/Dogs
- Dog walking
- Meal preparation
General
- Valid Driver's license
- Multitasking Abilities
- Calm demeanor
- Analytical thinking
- Emergency preparedness
- Budget management
- Time management
- Team collaboration
- Conflict resolution
- Excellent communication
- Physical stamina
- Reliable and dependable
- Adaptability and flexibility
- Self motivation
- Professionalism
- Teamwork and collaboration
- Written and verbal communication
- Honest and dependable
- Problem identification
- Artistic vision
Affiliations
- Softball
- Animal Care
- Painting
- Family Time
Timeline
Baseball Camp Instructor
Cleveland Guardians Youth Baseball Camps
05.2024 - 08.2024
Barista
Dunkin' Donuts Franchising
10.2023 - Current
Bachelor of Science - Nursing
Lakeland Community College
High School Diploma -
Willoughby South Highschool