Linette Santiago
Hamburg
Summary
Motivated Banking Professional experienced in cultivating strong customer and community relationships. Exceeded customer satisfaction through dedication to high-quality service and implementation of creative investment strategies. Focused on continuous improvement in modeling and statistical analysis while leveraging formal training in computer systems and office software for efficient data management.
Overview
13
13
years of professional experience
Work History
Hair Salon Owner/ Manager
Ebenezer Hair Studio
Hamburg
02.2013 - Current
- Managed daily operations of a busy hair salon.
- Supervised and trained a team of hairstylists and support staff.
- Developed marketing strategies to attract new clients and retain existing ones.
Relationship Banker
M and T Bank
Hamburg
11.2021 - 12.2025
- Assisted clients with account openings and service inquiries at M and T Bank.
- Educated customers on banking products and services to enhance financial literacy.
- Built strong relationships with clients through personalized service and follow-ups.
- Resolved customer issues promptly, ensuring high satisfaction levels during interactions.
- Maintained accurate records of client interactions using bank software systems effectively.
- Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
Education
Some College (No Degree) - Business Administration And Accounting
Erie Community College
Buffalo, NYSkills
- Client retention
- Customer service
- Employee training
- Inventory control
- Budget management
- Record keeping
- Cost estimation
- Brand development
- Microsoft office
- Effective multitasking
- Time management
- Problem solving
- Conflict resolution
- Effective communication
- Written communication
- Professional demeanor
- Communication
Languages
Spanish
Professional
Timeline
Relationship Banker
M and T Bank
11.2021 - 12.2025
Hair Salon Owner/ Manager
Ebenezer Hair Studio
02.2013 - Current
Some College (No Degree) - Business Administration And Accounting
Erie Community College