KIMBERLY BALKUS
Cosmetologist
Raleigh,NC
Summary
Motivated Salon Owner/Hair Designer/Color Specialist with over 33 years of experience dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concern with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Salon Owner, Hair Designer, Color Specialist
09.2005 - Current
- Increase sales and revenue through effective marketing, customer service, education on product benefits, bonus services and inventory management
- Build strong and lasting rapport with clients through consistent delivery of requested services, updated hair trends and techniques with exceptional results
- Organize sales area and workstations to showcase products and boost sales
- Communicate via phone, text and email to schedule customer appointments and arrange slots to meet demand
- Process electronic payments, credit card payments and open and closing cash amounts daily
- Manage all billing and accounting via Intuit QuickBooks
- Resolve customer complaints about service, style or products
- Provide coaching and support to other departments regarding color issues, proper techniques, latest trends, and product recommendations
- Maintain and record notes in customer database regarding customer preferences, services delivered and color formulas
- Complete safety training and certifications to minimize risk of infection or injury to customers
- Determine appropriate hair treatments such as cuts, color services and extensions based on conditions and textures
- Mix pigments, apply chemical hair solutions and use proper techniques to achieve desired color
- Shampoo, condition, rinse, hot iron and curl guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales
- Educate clients about products and self-maintenance for healthy hair based on needs and preferences
- Wax eyebrows and facial hair.
Hairstylist, Douglas Carroll Salon
05.1995 - 09.2005
- Suggested treatments and styles to suit customer appearance and fashion choices
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health
- Educated customers on products to maximize benefits
- Attended hair shows, classes and seminars to stay up to date on latest trends.
Education
Cosmetologist
10.1990
Diploma -
Leon's Beauty School
Greensboro, NC06.1990
Western Alamance High School
Elon, NCSkills
- Human Resources Administration
- Staffing
- Business Growth and Retention
- Planning and Execution
- Hair Cutting
- Financial Management
- Business Development
- Business Management
- Equipment Maintenance
- Blow Drying and Styling
- Hand and Power Tools
- Highlighting
- Texturing
- Artistic Flair
- Hair Coloring
- Strategic Planning
- Problem-solving abilities
- Inventory control
- Product knowledge
- Hair styling techniques
- Decision making
- Visual merchandising
- Conflict resolution
- Upselling techniques
- Hygiene standards
- Customer service excellence
- Vendor relations
- Client retention
Certification
Haircuts, Toni and Guy Dallas -1998
Haircuts and Color, Toni and Guy NY -1999
How to manage your business- 2010
I enjoying cooking and entertaining. Taking walks with my dog. Traveling
I have a true passion for cooking for loved ones.
Timeline
Salon Owner, Hair Designer, Color Specialist
09.2005 - Current
Hairstylist, Douglas Carroll Salon
05.1995 - 09.2005
Cosmetologist
Diploma -
Leon's Beauty School
Western Alamance High School