Megan Reed
Lexington,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Salon Owner
Self
Lexington, NC
03.2021 - Current
- Oversaw daily salon operations and performed general salon tasks.
- Maintained daily, monthly and quarterly records of costs and revenue.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Arranged for regular maintenance services for all beauty equipment.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Trained and motivated employees to perform daily business functions.
- Evaluated employee performance through close observation and performance rubrics.
Personal Banker
Wells Fargo
Lexington, NC
07.2011 - 11.2020
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Responded to customer inquiries regarding new accounts and account services.
- Activated new accounts and issued customer identification numbers.
- Monitored accuracy of customer information in system.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
Education
Associate of Science - Cosmetology
Davidson County Community College
Thomasville, NC05.2020
Bachelor of Science - Business Management
Catawba College
Salisbury, NC06.2011
Skills
- Customer Service
- Communication
- Human Resources Administration
- Planning and Execution
- Financial Management
- Business Management
- Business Administration
- Quality Assurance
- Strategic Decision-Making
- Coaching and Mentoring
- Relationship Building
- Business Marketing
- Attention to Detail
- Customer Relations
- Team Collaboration and Leadership
PTO treasurer
Worked with the PTO president with setting budgets each year for the Davidson Charter Academy PTO. Kept up with balances, and the overall transactions of the PTO. Also headed the decorating committee and organized many PTO events for the past two years.
Timeline
Salon Owner
Self
03.2021 - Current
Personal Banker
Wells Fargo
07.2011 - 11.2020
Associate of Science - Cosmetology
Davidson County Community College
Bachelor of Science - Business Management
Catawba College