Tiffany Martin
Atlanta,GA
Summary
Accomplished Salon Owner with a proven track record at Styled By Tiffany, enhancing customer satisfaction and exceeding sales goals. Skilled in hair styling techniques and exceptional customer service, I led teams at Tmobile and Best Buy to surpass targets through innovative solutions and employee training. Demonstrates a commitment to excellence and goal achievement, fostering positive environments and driving business success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Salon Owner
Styled By Tiffany
01.2007 - Current
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Consulted with customers to assess needs and propose optimal solutions.
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Upheld 24-hour response time to service requests.
Customer Service
Spectrum
01.2018 - 11.2021
- Delivered exceptional customer service by addressing user inquiries promptly and professionally.
- Exceeded sales goals through exceptional customer service and product knowledge.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Sales Representative Team Leader
Tmobile
02.2017 - 01.2021
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Trained new employees on customer service, money handling and organizing strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Cashier
Target
10.2013 - 04.2015
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
Team Lead
Best Buy
06.2009 - 08.2012
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Education
Associate of Applied Science - Crime Scene Investigation
Everest University
New York, NY05.2012
Skills
- Hair styling techniques
- Employee Training
- Appointment Scheduling
- Customer Service
- Exceptional customer service
- Goal-Oriented
Timeline
Customer Service
Spectrum
01.2018 - 11.2021
Sales Representative Team Leader
Tmobile
02.2017 - 01.2021
Cashier
Target
10.2013 - 04.2015
Team Lead
Best Buy
06.2009 - 08.2012
Salon Owner
Styled By Tiffany
01.2007 - Current
Associate of Applied Science - Crime Scene Investigation
Everest University
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