Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Work Preference
Timeline
Generic

Irma Lorena Fong De Rodriguez

Converse

Summary

Experienced in managing inventory and procurement processes, optimizing supply levels while minimizing costs through strategic vendor relationships. Oversaw daily salon operations, ensuring high standards of service quality and a seamless customer experience. Trained and mentored staff on best practices in customer service, leading to improved team performance and client satisfaction. Developed and implemented marketing strategies that enhanced client retention and boosted service bookings, resulting in a loyal customer base.

Customer-oriented Salon Owner with outstanding salon management, marketing and advertising skills. Adept at organizing all office files and salon paperwork. Successful at analyzing customers' hair condition and recommending appropriate hair care methods and products. Diligent and organized with exceptional verbal and written and verbal communication characteristics.

Adaptable Salon Owner accomplished at running a smooth day-to-day operation of a busy and thriving salon in the area. Core competencies include current hair trends, team development, and financial management. Recognized for increasing total clientele through advertising and follow-ups. Self-motivated and dependable with outstanding customer service skills.

Driven Salon Owner with a extensive background in the cosmetology industry. Successful at making recommendations to clients and promoting loyalty in all clients. Extensive experience cutting, styling, bleaching and coloring various types of hair for men, women, and children.

Highly skilled Salon Owner offering experience in managing and operating successful beauty salons. Strengths include team leadership, business development, client relationship management, and trend awareness. Implemented innovative marketing strategies which significantly boosted customer retention and satisfaction.

Resourceful Salon Owner known for high productivity and efficient task completion. Specialize in business management, customer service excellence, and innovative styling techniques. Excel in communication, leadership, and problem-solving to enhance client satisfaction and team performance.

Service-oriented professional versed in cultivating customer rapport to drive continuous satisfaction. Manages complex details and schedules to adhere to stringent timelines. Communicative problem-solver with excellent analysis and critical thinking skills.

Customer-centric professional with strong background in service-focused roles. Builds loyal and satisfied clientele through proactive communication and loyalty promotions. Oversees and coordinates workflow and delegates tasks based on team strengths.

Skilled in managing diverse personal services with focus on delivering exceptional client satisfaction. Have successfully led teams to achieve targets while ensuring top-notch service delivery across various operations. Strong organizational, communication, and leadership skills complement ability to streamline processes for increased efficiency and customer satisfaction. Made significant improvements in service offerings leading to enhanced client retention rates and positive feedback from stakeholders.

Resourceful professional in personal service management, known for high productivity and efficient task completion. Skilled in client relationship building, innovative problem-solving, and staff training to ensure optimum service delivery. Excel at communication, leadership, and adaptability, leveraging these soft skills to meet and exceed operational goals while maintaining high customer satisfaction levels.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.

Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

6
6
years of professional experience
4035
4035
years of post-secondary education

Work History

Salon Owner

XX NAILS
Converse
01.2019 - 02.2025
  • Managed inventory and procurement processes, optimizing supply levels and minimizing costs through strategic vendor relationships.
  • Oversaw daily salon operations, ensuring a seamless customer experience and maintaining high standards of service quality.
  • Trained and mentored staff on best practices in customer service, leading to improved team performance and client satisfaction.
  • Conducted regular performance evaluations, fostering a culture of continuous improvement and professional development among team members.
  • Established and maintained strong client relationships, resulting in a loyal customer base and positive word-of-mouth referrals.
  • Implemented efficient scheduling systems, maximizing staff utilization and improving overall salon productivity.
  • Analyzed customer feedback to identify areas for service enhancement, driving initiatives that elevated the overall client experience.
  • Conducted regular performance reviews of employees to ensure quality services are provided consistently.
  • Oversaw the daily activities of the salon including resolving customer complaints in a timely manner.
  • Ordered supplies such as shampoo, conditioner, styling products and tools from vendors at competitive prices.
  • Ensured all stylists have valid state licenses or certifications as required by law.
  • Maintained accurate records of client appointments, inventory levels, sales transactions, employee hours worked and other data related to the salon's operations.
  • Promoted services and products.
  • Boosted sales by developing marketing promotions to strengthen outreach.
  • Hired and trained beauticians.
  • Created service menus, pricing strategies, and promotional campaigns to attract new customers and retain existing ones.
  • Developed and implemented a comprehensive salon business plan to guide operations, marketing and financial decisions.
  • Implemented an online booking system that allows clients to book appointments 24 and 7 without having to call the salon directly.
  • Monitored industry trends so that services offered remain up-to-date and relevant.
  • Assisted with training new hires on basic job responsibilities such as greeting customers properly or using specific techniques when performing treatments.
  • Managed payroll processing and benefits administration for all employees.
  • Monitored cleaning methods and chemicals used to verify beauticians adhered to hygiene and safety practices.
  • Established relationships with local businesses to promote cross-marketing opportunities for mutual benefit.
  • Participated in community events or fundraisers that help raise awareness about the salon's offerings.
  • Scheduled staff shifts for maximum efficiency while ensuring adequate coverage for peak times.
  • Analyzed financial statements regularly to identify areas where costs can be reduced or profits increased.
  • Organized special events such as hair shows or fashion shows featuring the work of stylists employed at the salon.
  • Established relationships with local businesses to create partnerships that would benefit both parties.
  • Developed a loyalty program that rewards frequent customers with discounts or free services.
  • Collaborated with other salons in the area to create referral programs that generate more revenue.
  • Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
  • Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
  • Recruited, hired, evaluated and disciplined service staff members.
  • Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
  • Understood operations of each service area, helped during busy times and stayed current with work processes.
  • Analyzed and recorded personnel and operational data and wrote activity reports.
  • Developed and implemented innovative marketing strategies that enhanced client retention and boosted service bookings.
  • Led daily operational activities, ensuring optimal inventory management and customer satisfaction across the retail floor.
  • Trained and mentored new staff on store policies and procedures, enhancing team efficiency and performance.
  • Implemented visual merchandising strategies that improved product visibility and increased sales during promotional events.
  • Analyzed sales data to identify trends, adjusting inventory levels to meet customer demand and minimize stockouts.
  • Coordinated scheduling for team members, optimizing coverage during peak hours to enhance customer service.
  • Developed and maintained relationships with vendors, ensuring timely delivery of products and competitive pricing.
  • Assisted in the execution of marketing initiatives, resulting in increased foot traffic and brand awareness in the community.
  • Monitored compliance with safety and operational standards, fostering a secure and organized shopping environment for customers.
  • Established good customer relations and excellent service to build and retain loyal customers.
  • Handled customer complaints professionally and courteously.
  • Assisted customers with product selection and purchase decisions.
  • Participated in team meetings discussing operations, new initiatives, customer feedback.
  • Greeted customers upon arrival and answered queries regarding products or services offered.
  • Provided customer service to shoppers in-store.
  • Organized and stocked shelves with merchandise.
  • Verified that all promotional material was displayed appropriately throughout the store.
  • Assisted in monitoring inventory levels and placing orders when necessary.
  • Offered friendly greetings and assistance to incoming customers.
  • Assisted customers with returns or exchanges of merchandise following established procedures.
  • Prepared shipments for delivery ensuring accuracy of contents according to order specifications.
  • Unloaded shipment trucks and counted stock items for accuracy against invoices.
  • Tracked sales data from daily purchases to identify trends or opportunities for improvement.
  • Adhered to all safety protocols while handling hazardous materials or equipment.
  • Processed customer transactions using a cash register.
  • Explained company's product and service offerings to clients, enabling each to choose options best fitting personal needs.
  • Inspected incoming products for quality assurance prior to stocking shelves.
  • Operated a forklift to move large quantities of inventory between storage areas.
  • Maintained cleanliness of store by sweeping, mopping, dusting and vacuuming floors.
  • Conducted price checks for items on the sales floor.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Performed opening and closing duties such as counting money in registers and balancing daily sales sheets.
  • Ensured that all displays were properly labeled with pricing information.
  • Resolved discrepancies between physical count versus records reported in system.
  • Engaged with customers and recommended products based on needs and requests.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Explained information about quality, value and style of products to influence customer buying decisions.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
  • Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
  • Placed special orders or called other local stores to find desired items for customers.
  • Addressed customer questions and concerns regarding products and services.
  • Maintained cleanliness and organization of store shelves and displays.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended, selected and located merchandise based on customer desires.
  • Computed purchases and received and processed cash or credit payment.
  • Maintained records related to sales for store management.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Described merchandise and explained use, operation and care.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Prepared merchandise for purchase or rental.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Bagged or packaged purchases and wrapped gifts.
  • Placed special orders or called other stores to find desired items.
  • Implemented effective merchandising strategies that increased product visibility, driving higher sales during promotional events.
  • Trained and mentored new staff on customer service best practices, enhancing team performance and customer satisfaction.
  • Led daily operations to ensure optimal inventory management, resulting in improved stock availability and reduced shortages.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Assisted in creating and executing marketing initiatives, contributing to a notable increase in foot traffic and sales.
  • Developed and maintained strong relationships with vendors, negotiating terms that improved product quality and delivery timelines.
  • Coordinated staff schedules and managed shifts to maintain adequate coverage, promoting a productive and efficient work environment.
  • Analyzed sales data to identify trends and adjust inventory levels, ensuring alignment with customer demand and minimizing waste.
  • Monitored compliance with safety and operational protocols, ensuring a safe shopping experience for customers and staff.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Conducted performance reviews for team members.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Ensured compliance with industry regulations and company policies.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Developed and implemented strategic plans to achieve company objectives.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Managed risk by developing and implementing effective risk management strategies.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented quality control measures to uphold company standards.
  • Proposed or approved modifications to project plans.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Education

El Paso Community College
El Paso, TX

Nail Technology - Cosmetology

OPI Nail Technology/Cosmetology
San Antonio, TX
02.2012 - 02.2013

Broady Academy ,Emma Lee
San Antonio, TX

Medical Secretary/ Billing And Coding - Medical Physics

Career Point College
San Antonio, TX
04.2011 - 02.2012

Skills

  • Inventory management
  • Vendor negotiation
  • Customer relationship management
  • Staff training
  • Performance evaluation
  • Scheduling optimization
  • Quality assurance
  • Marketing strategy
  • Sales analysis
  • Client retention
  • Service enhancement
  • Financial analysis
  • Compliance management
  • Appointment scheduling
  • Team leadership
  • Product promotion
  • Operational efficiency
  • Supply chain management
  • Business development
  • Supervisory skills
  • Braiding
  • Health and safety regulations
  • Salon operations
  • Skin care treatments
  • Loyalty program development
  • Community engagement
  • Conflict resolution
  • Extensions
  • Hygiene standards
  • Creativity
  • Human resources administration
  • Performance evaluations
  • Hair coloring
  • Planning and execution
  • Business management
  • Hand and power tools
  • General salon housekeeping
  • Deep conditioning
  • Financial management
  • Blow drying and styling
  • Business growth and retention
  • Strategic planning
  • Artistic flair
  • Hair cutting
  • Branding expertise
  • Social media promotion
  • Financial administration
  • Staffing
  • Highlighting
  • Texturing
  • Nail care services
  • Employee training
  • Hair styling techniques
  • Staff management
  • Equipment maintenance
  • Salon marketing
  • Nail care expertise
  • Health and safety
  • Analytical thinking
  • Project management
  • Upselling services
  • Industry trend awareness
  • Skin care
  • Adaptability and flexibility
  • Multitasking capacity
  • Time management abilities
  • Client relationship management
  • Revenue generation
  • Service coordination
  • Business planning
  • Effective communication
  • Goal setting
  • Beauty techniques
  • Social media marketing
  • Vendor management
  • Cost control
  • Effective multitasking
  • Business acumen
  • Booth leasing
  • Interpersonal communication

Languages

German
Full Professional

Accomplishments

  • Honors Society at community college of El Paso.
  • Culinary arts and related sciences
  • Treasurer and Trustee
  • Rising Ambassador at CHCP college of the Health care professionals
  • Voted Top student and leader of student council in Nail technology of San Antonio Beauty College.

Affiliations

  • I love reading “How to influence Highly affected People”
  • Think and Grow Rich
  • Medical Psychology and Human Relations
  • Baking with a Twist
  • I love decorating and learning new DIY projects
  • Gardening with Hypotonic Tanks

Work Preference

Job Search Status

Networking only

Salary Range

$45000/yr - $200000/yr

Timeline

Salon Owner

XX NAILS
01.2019 - 02.2025

Nail Technology - Cosmetology

OPI Nail Technology/Cosmetology
02.2012 - 02.2013

Medical Secretary/ Billing And Coding - Medical Physics

Career Point College
04.2011 - 02.2012

El Paso Community College

Broady Academy ,Emma Lee

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Irma Lorena Fong De Rodriguez