- Gardening
- Nature
- Homesteading
- Line Dancing
- Community Involvement
- Outdoor Recreation
- Crafting and DIY Projects
- Participating in fundraising events to support local charities, schools, or community projects
- Spending Time with Family and Friends
- Travel
- Modeling
- Baking
Jennifer Cross
bethel
Summary
Salon management professional with solid foundation in business operations and client relations. Successfully grew and maintained loyal clientele through excellent service and strategic marketing. Prioritizes team collaboration and adaptability to ensure consistent and high-quality results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salon Owner
Self-employeed
05.2024 - Current
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Maintained daily, monthly, and quarterly records of costs and revenue.
CNA
Home Home Healing
01.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Salon Manager
SmartStyle
08.2014 - 01.2023
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
CNA
Rumford Hospital
12.2013 - 10.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Stylist
SmartStyle
08.2013 - 2014
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
Lead Nail Technician
Bethel Inn Resort
01.2013 - 02.2014
Education
Cosmetologist Licentse -
Empire Beauty School
Bangor, ME09-2010
Certificate Nursing Assistant -
Regin 9
Rumford, ME06-2009
Telstar
Bethel, ME06-2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Health and safety regulations
- Employee training
- Appointment scheduling
- Hair coloring
- Staff management
- Supervisory skills
- Strategic planning
- Human resources administration
- Business growth and retention
- Business management
- Staffing
- Performance evaluations
- Social media promotion
- Financial management
- Nail care services
- Branding expertise
- Hair cutting
- Blow drying and styling
- Salon operations
- Highlighting
- General salon housekeeping
- Texturing
- Creativity
- Deep conditioning
- Braiding
- Hygiene standards
- Health and safety
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Customer satisfaction
- Excellent communication
- Organizational skills
- Team collaboration
- Relationship building
- Operational efficiency
- Operational management
- Employee recruiting
- Team building
- Willing to travel
- Task prioritization
- Interpersonal skills
- Conflict resolution
- Client relationship management
- Goal setting
- Inventory control
- Social media marketing
- Time management abilities
- Inventory management
- Written communication
- Quality assurance
- Sales strategies
- Customer retention
- Staff development
- Crisis management
- Budgeting and forecasting
- Performance evaluation
- Color corrections
- Product sales
- Risk management
Accomplishments
- Supervised team of 5 staff members.
Affiliations
- Member of Bethel Women's Bible Study Group
- Member of Mountain Peak Fitness
Certification
- Certified Mandated Reporter
- OSHA Safety Training on MSDS
- CPR
- Licensed Master Cosmetologist - 2010-present
- CNA - Certified Nurse Assistant
Interests
Timeline
Salon Owner
Self-employeed
05.2024 - Current
CNA
Home Home Healing
01.2024 - Current
Salon Manager
SmartStyle
08.2014 - 01.2023
CNA
Rumford Hospital
12.2013 - 10.2020
Stylist
SmartStyle
08.2013 - 2014
Lead Nail Technician
Bethel Inn Resort
01.2013 - 02.2014
Cosmetologist Licentse -
Empire Beauty School
Certificate Nursing Assistant -
Regin 9
Telstar
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