PATRICK BITNER
Fresno,CA
Summary
Dedicated and experienced salon owner with 20 years of success in managing a thriving business and maintaining a loyal clientele. Proficient in customer service, business management, and creative problem-solving. Quick learner, adaptable, and eager to embrace new challenges. Seeking a remote position that leverages my organizational skills and industry experience to support my partner’s recovery while continuing to contribute to professional success.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
30
30
years of professional experience
Work History
Salon Owner
Self-Employed
Fresno, USA
10.2001 - Current
- Managed and operated a successful salon for 20 years
- Built and maintained a full clientele through exceptional customer service and high-quality hair services
- Handled all business operations, including marketing, inventory management, and financial planning
- Trained and supervised a team of stylists, ensuring high standards of service and professionalism
- Quickly adapted to new trends and techniques in the beauty industry to stay competitive
- Regularly attended classes and trade shows to stay current with industry trends and advancements
- Donated time and expertise for fashion shows benefiting various charities
- Created service menus, pricing strategies, and promotional campaigns to attract new customers and retain existing ones.
- Maintained accurate records of client appointments, inventory levels, sales transactions, employee hours worked and other data related to the salon's operations.
- Ordered supplies such as shampoo, conditioner, styling products and tools from vendors at competitive prices.
- Inspected equipment regularly to make sure it is in proper working order.
- Ensured all stylists have valid state licenses or certifications as required by law.
- Oversaw the daily activities of the salon including resolving customer complaints in a timely manner.
- Implemented an online booking system that allows clients to book appointments 24 and 7 without having to call the salon directly.
- Organized special events such as hair shows or fashion shows featuring the work of stylists employed at the salon.
- Monitored industry trends so that services offered remain up-to-date and relevant.
- Participated in community events or fundraisers that help raise awareness about the salon's offerings.
- Ordered beauty products and beauty equipment and maintained inventory.
- Promoted services and products.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Resolved customer complaints regarding worker performance or services rendered.
- Built and maintained great report with all clients learning to keep friendship and business separate .
- Top notch people skills learned
Salon Manager
Planet Hair Salon
Fresno, California
10.1999 - 10.2001
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Organized promotional events to attract new customers and increase sales.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Monitored employee performance to ensure quality services were delivered consistently.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
- Assisted in developing strategies for increasing client base through promotions or advertising campaigns.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Scheduled employees and oversaw customer appointment calendar.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Addressed customer problems quickly and according to service standards.
- Scheduled employees and made sure all shifts had adequate coverage.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Consistently recognized by management for providing superior customer service.
- Consulted with customers to understand needs and recommend professional services.
- Handled guest complaints, maintaining positive dining experience for restaurant patrons.
- Drove impeccable customer service and inspired team members to cultivate loyal business relationships with clientele.
- Understood operations of each service area, helped during busy times and stayed current with work processes.
- Resolved customer complaints regarding worker performance or services rendered.
- Developed and oversaw a system to help stylist to retain and grow by switching from hourly to commission after learning and testing out on the Tony & Guy 12 back to basic haircuts.
Waiter
Various Restaurants
08.1994 - 10.1998
- Demonstrated exceptional memory by accurately taking large orders without writing them down
- Delivered high-quality service in fast-paced environments, consistently exceeding customer expectations
- Developed strong interpersonal skills, interacting with diverse groups of people and building rapport quickly
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Checked with customers to ensure that they were enjoying their meals.
- Cleared away dirty dishes from tables after each course was finished.
- Suggested additional items to customers based on their preferences and needs.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Education
Notary Public Training - California State Exam Received Notary Commission.
National Notary Association
California 05-2023
Cosmetology License -
01.1999
Instructor Course in Cosmetology -
Brighton Institute of Cosmetology
01.1998
300 Hours of Cosmetology Training -
Lyle’s College of Beauty
Fresno, California01.1998
Certificate in Cosmetology -
Brighton Institute of Cosmetology
Brighton, Michigan01.1997
Cosmetology License -
01.1997
High School Diploma -
01.1993
Skills
- Management
- Problem solving
- Communication
- Leadership
- Business growth and retention
- Planning and execution
- Employee Training
- Business Development
- Hand and power tools
- Staff Management
- Salon operations
- Hair Coloring
- Performance Evaluations
- Extensions
- Hygiene standards
- Strategic Planning
- Highlighting
- General salon housekeeping
- Driven and Determined
- Operations Management
- Sales Development
- Task Delegation
- Hair Cutting (all forms)
- Coaching and Mentoring
- Entrepreneurial personality
- Team Collaboration and Leadership
- Sales Planning
- Performance Improvement
- Incident Response
- Customer Relations
- Purchasing and planning
- Bookkeeping
- Industry trend tracking
- Trends Analysis
- Attention to Detail
- Relationship Building
- Work Planning and Prioritization
- Equipment Maintenance
- Blow drying and styling
- Supervisory abilities
- Financial Management
- Business Management
- Creativity
- Artistic flair
- Appointment Scheduling
- Health and Safety Regulations
- Food service delivery
- Table Setting
- Personal hygiene
- Food presentation
- Menu knowledge
- Service Quality
- High-volume dining
- Guest Relations Management
- Food safety understanding
- Point of Sale (POS) system operations
- Dining customer service
- Banquet Coordination
- Front-of-house display creation
- Check payment processing
- Bar terminology
- Serving expertise
- Dining room preparation
- Bill computation
- Order Accuracy
- POS operation
- Positive and professional
- Fine Dining
- Customer Service
- Issue Resolution
- Business marketing
- Strategic Decision-Making
- Policies and Procedures Development
- Organizational Development
- Outstanding client retention
- Appointment Coordination
- Relationship building and management
- Schedule Management
- Customer Buying Habits
- Customer Consultation
- Hair artistry professional
- Outstanding customer service
- Client consultation
- Sales expertise
- Detail-orientated
- Customer consulting
- Skin-tone management
- Sanitation Practices
- Quick Learner
- Endurance
- Precision cutting
Timeline
Salon Owner
Self-Employed
10.2001 - Current
Salon Manager
Planet Hair Salon
10.1999 - 10.2001
Waiter
Various Restaurants
08.1994 - 10.1998
Notary Public Training - California State Exam Received Notary Commission.
National Notary Association
Cosmetology License -
Instructor Course in Cosmetology -
Brighton Institute of Cosmetology
300 Hours of Cosmetology Training -
Lyle’s College of Beauty
Certificate in Cosmetology -
Brighton Institute of Cosmetology