Linette Fort
6806 Panocha Ct. San Diego,CA
Summary
Possess a combination of analytical and leadership skills, with excellent organization and prioritization abilities. Proven ability to lead teams and troubleshoot issues.
Overview
25
25
years of professional experience
Work History
Clerical Office Assistant
City of San Diego
San Diego, CA
08.2023 - Current
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Collected and coded various documents to prepare for filing, storage and processing.
- Offered diverse clerical support to office team members, managed correspondence, and tracked documentation.
- Distributed incoming mail to correct recipients throughout office.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse office conflicts
- Completed and mailed contracts, invoices or checks to outside counsel.
Girls Basketball Coach
Crawford High School
San Diego, CA
02.2021 - Current
- Managed inventory and ordered new materials, uniforms and equipment for team needs for 26 Athletes.
- Collaborated with team boosters to promote fundraising and program support.
- Prepared athletes for games with well-coordinated schedule for VARSITY and JV practices and individual training.
- Managed 26 students grades and followed their Academic progress to continue to be eligible for the sports program.
- Managed budgeting matters related to equipment purchases, travel expenses .
Customer Service Representative
AT&T
San Diego, CA
05.1999 - 03.2022
- Sales Representative for both Diverse Market Group of AT&T and Emerging Products Center.
- Communicated with other departments to refer customer requests, inquiries and complaints about their service
- Issued service orders related to products and billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Some College (No Degree) - Child Development
Southwestern College
Chula Vista, CASkills
- Fluent in Systems Opus, LD Telegence, Expresspay, Process Center, Verigate,
- Proficient in Microsoft Word and Excel
- Resolutions to minimize downtime on a first call resolution
- Quick to problem solve systems issues
- Customer Service and Sales Representative for the Diverse Markets Group of AT&T, Emerging Products Center (DSL, Wireless, U-verse, DTV)
- Data Entry
- Verbal Communication
- Calendar Management
- Clerical Support
- Multi Tasking
- Administrative Tasks
- Processing Mail
- Telephone and Email Etiquette
- Research Support
- Record-Keeping
- Computer Skills
- Meeting Deadlines
- Organizational Skills
Timeline
Clerical Office Assistant
City of San Diego
08.2023 - Current
Girls Basketball Coach
Crawford High School
02.2021 - Current
Customer Service Representative
AT&T
05.1999 - 03.2022
Some College (No Degree) - Child Development
Southwestern College
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