Linette Gonzalez

Introduced pilot program for Charge CSR group to enhance daily check-ins.

Facilitated sharing of daily learnings, including new processes and insights.

• Promoted collaborative problem-solving by encouraging discussion of challenges faced.
• Solicited ideas for improving workflows and team collaboration.
• Performed triage and accurately obtained vital signs for patient assessments.
• Collected and documented detailed patient histories in the Electronic Medical Record (EMR).
• Administered various medications and injections, ensuring adherence to safety protocols.
• Maintained compliance with healthcare regulations, including HIPAA and OSHA standards.
• Assist with our Occupational Medicine services, including drug screening, breath alcohol testing, audiograms, and pulmonary function testing, while adhering to company protocols.

• Facilitated exam preparation for patients by accurately recording vital signs and medical histories.
• Coordinated outgoing referrals to ensure continuity of patient care.
• Conducted routine diagnostic tests, including phlebotomy and specimen collection for laboratory analysis.
• Managed patient inquiries, concerns, and refill requests through EPIC MyChart system.
• Assisted in technical treatment procedures by preparing and operating medical equipment.
• Supported IUD insertion and removal while upholding high standards of patient care.

• Supervised four medical assistants, providing training and guidance to improve patient care.
• Delivered clinical care and emotional support to patients with neurological disorders and their families.
• Administered Mini Mental Status Examinations (MMSE) to evaluate cognitive function.
• Prepared patients and medications for injectable treatments targeting movement disorders, including Botox and Dysport.
• Coordinated care for IV infusions in patients with Multiple Sclerosis and Chronic Migraines.
• Conducted patient assessments, verified medications, and updated histories in EPIC medical records.

• Executed telephone outreach to engage and enroll members in healthcare management initiative.
  Facilitated proactive service coordination for members with community services and programs.
  Enhanced communication and care coordination, involving patients and caregivers in discharge plans.
  Reduced avoidable readmissions through effective patient engagement strategies.

• Preparing patients and assisting with examinations, treatments, and a variety of medical procedures such as suture placement/removal, plantar fasciitis injections, ingrown toenail removal, and lancing thrombosed hemorrhoids.
• Taking vital signs and conducting patient history intakes.
• Performing electrocardiograms (EKGs).
• Administering injections and medications as prescribed.

• Assisted in preparing patients for examinations and treatments as required.
• Performed triage, recorded vital signs, and documented patient histories in the Electronic Medical Records (EMR).
• Collected routine laboratory specimens such as blood via phlebotomy, urinalysis, and oral/nasal swabs.
• Administered medications and non-IV injections, including intramuscular, subcutaneous, and intradermal.
• Conducted various clinical, aseptic, and fundamental laboratory procedures.
• Executed general administrative office procedures efficiently.

• Developed and executed comprehensive data migration strategies for seamless data transfer between systems.
• Mapped and transformed data from source to target systems, ensuring integrity and accuracy.
• Conducted data cleansing and deduplication to maintain high-quality data standards.
• Scanned documents into designated Electronic Medical Record (EMR) sections.
• Maintained accurate data entry throughout the migration process.

• Supervised three medical assistants, providing guidance and training to ensure the highest standard of patient care.
• Precisely documented diagnoses, orders (as directed), and follow-up care as outlined by the healthcare provider.
• Served as the Provider's Scribe, efficiently and accurately documenting patient encounters in the examination room.
• Aided in supervised aesthetic procedures and treatments, such as Botox, Radiesse, and Juvederm.
• Managed and supported in-office Hormone Replacement Therapy with bioidentical hormone pellets.
• Educated patients about professional-grade products, including Obagi.

• Coordinated and scheduled surgical consultations, enhancing operational efficiency.
• Assisted in thyroid fine needle aspiration biopsies while preparing patients effectively.
• Maintained cleanliness and readiness of treatment rooms and medical equipment.
• Instructed patients on finger stick blood collection, glucometer operation, and insulin administration.