Linh Cao
Gibsonton
Summary
Dedicated and customer-focused sales and service professional with over three years of experience in customer service, sales, and security. Currently working as an Inbound Sales Specialist at Comcast, assisting customers with account inquiries and concerns while providing guidance to peers. Previous experience includes roles at T-Mobile and Verizon Wireless, where I developed strong product knowledge and customer relationship skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
T-Mobile
03.2024 - Current
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Worked with multiple means of communication within fast-paced environment.
Inbound Sales Representative
Comcast
06.2023 - 03.2024
- Sold customers on product offerings by leveraging data on available benefits and prospects' personal history and preferences
- Closed business consistently with emphasis on service-oriented solutions
- Fielded high-volume telephone inquiries about 50+ products and services
- Overcame customer objections with strategic tools and persuasive negotiation
- Converted minimum of 70% of first-time calls to sales
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
Customer Service Representative
Verizon Wireless
12.2022 - 06.2023
- Informed customers of promotions and special offers to increase sales
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Built trusting relationship with customers to better understand needs
- Handled customer inquiries, payments and service requests
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Customer Service Representative
T-Mobile
09.2021 - 09.2022
- Communicated effectively with managers, supervisors and other associates
- Addressed returns and exchanges and assisted customers with refunds or product replacements
- Assisted customers in locating needed products
- Gathered and verified required customer information for tracking purposes
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
New/Used Car Sales Consultant
Rich Ford
02.2020 - 09.2021
- Minimized purchase errors and customer complaints by walking each customer through buying process
- Balanced vehicle inventory with desirable trade-ins and auction finds
- Improved sales team's abilities through effective coaching, revamping training processes to boost sales success
- Built referral network by regularly satisfying customers and developing trusting relationships
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
Security Guard Supervisor
Allied Universal
06.2018 - 01.2019
- De-escalated conflicts with verbal and physical techniques based in sound training
- Searched bags or belongings and seized prohibited items
- Kept positive and upbeat security presence in interactions with employees and guests
- Handled security issues and emergency situations with calm and collected approach
- Detected, apprehended and removed unauthorized persons from premises
- Screened vendors and contractors before granting access to restricted areas within mall.
- Recorded incident reports with detailed accounts of occurrences.
Education
Associate of Science - Computer And Information Sciences
Hillsborough Community College
Tampa, FL01-2025
Highland High School -
Highland High School
4700 Coal Ave SE, Albuquerque, NM 8710803.2018
Skills
- Product Knowledge
- Direct Selling
- Inbound Call Management
- Call Handling
- Lead Generation
- Quality Control Procedures
- Customer Service
- Scheduling
- Complaint resolution
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Customer Service Representative
T-Mobile
03.2024 - Current
Inbound Sales Representative
Comcast
06.2023 - 03.2024
Customer Service Representative
Verizon Wireless
12.2022 - 06.2023
Customer Service Representative
T-Mobile
09.2021 - 09.2022
New/Used Car Sales Consultant
Rich Ford
02.2020 - 09.2021
Security Guard Supervisor
Allied Universal
06.2018 - 01.2019
Associate of Science - Computer And Information Sciences
Hillsborough Community College
Highland High School -
Highland High School
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