Linh Pham
Braintree, MA,MA
Summary
Dynamic Hotel Manager with a proven track record at Chan May Tam Dao Hotel, excelling in guest relations and staff training. Leveraged analytical skills to enhance customer satisfaction ratings, while effectively managing employee performance and optimizing hotel operations. Recognized for exceptional decision-making and marketing strategies that drove sales growth.
Overview
6
6
years of professional experience
Work History
Hotel Manager
Chan May Tam Dao Hotel
10.2018 - 01.2025
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Education
Bachelor of Science - Fashion Mechandising
Liberty University
Lynchburg, VA05-2018
Skills
- Guest relations management
- Guest services management
- Cash handling
- Staff training
- Marketing
- Employee scheduling
- Sales
- Hotel marketing
- Reporting
- Computer skills
- Decision-making
- Hotel operations
Accomplishments
- Handled all cash and credit cards for payment, resulting in zero errors over the course of 70 months.
- Supervised team of 5 staff members.
- Carefully mentored newly hired employees on customer service techniques which helped improve focus on guests and visitors.
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Hotel Manager
Chan May Tam Dao Hotel
10.2018 - 01.2025
Bachelor of Science - Fashion Mechandising
Liberty University
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