Linh Schroeder Rigdon
Renton,USA
Summary
Adept at fostering customer satisfaction, my tenure at cosmopolitan countries honed my ability to manage high-stakes situations with poise, ensuring safety and comfort. Leveraging my trilingual capabilities and expertise in regulatory compliance, I excel in dynamic environments, consistently prioritizing guest experience and operational efficiency. My background spans hospitality to education, underscoring my versatile communication and organizational skills.
Overview
3
3
Languages
1
1
Certification
12
12
years of professional experience
Work History
CAREGIVER (IP)
CDWA
Renton, WA
03.2025 - Current
- Provided personal care by assisting clients with bathing, dressing, grooming, toileting, feeding, and mobility.
- Supported clients' health and safety by providing medication reminders, following care plans, and reporting changes in their condition.
- Assisted with daily household tasks, including meal preparation, light housekeeping, grocery shopping, errands, and transportation to appointments.
- Provided companionship and emotional support while promoting clients' dignity, independence, and overall well-being.
- Maintained professionalism by respecting client confidentiality, communicating effectively with clients and families, and ensuring quality care.
FOOD RUNNER
Din Tai Fung
Bellevue, WA
01.2025 - 01.2026
- Ensuring accuracy – Double-checking orders to make sure they match what the guest ordered.
- Delivering food – Transporting dishes quickly and carefully from the kitchen to tables.
- Assisting servers – Supporting waitstaff by helping with clearing tables, refilling drinks, or checking on guests if needed.
- Maintaining cleanliness – Keeping service stations, trays, and food delivery areas clean and organized.
- Communicating with the kitchen – Relaying any immediate needs or issues (like missing items or special requests).
FIRST CLASS FLIGHT ATTENDANT
Qatar Airways
Doha, Qatar
01.2020 - 06.2024
- Coordinated preflight briefings, including weather, services, and safety protocols.
- Welcomed passengers, assisted with seating arrangements, and ensured secure storage of carry-on luggage.
- Secured storage areas for carry-on items.
- Delivered in-flight food and beverage services, including 5-star dining service, stocked necessary items, and managed emergencies, including first aid.
- Monitored passenger welfare at regular intervals and inspected aircraft for lost items.
- Maintained cabin hygiene by preparing the aircraft between flights.
- Provided detailed preparatory information and guidance to new team members.
LEAD FRONT DESK RECEPTIONIST
Gold Bay Hotel Group
Doha, Qatar
08.2020 - 10.2021
- Ensured efficient handling of guest arrivals, departures, and modifications.
- Handled guest service inquiries, addressed complaints promptly, ensured smooth room allocation.
- Developed staff capabilities at the front desk, boosting performance.
- Handled payments, maintained accurate cash records, and ensured guest profile and reservation log accuracy.
- Coordinated with housekeeping, maintenance, and other departments to fulfill guest requirements.
- Collaborated with management to maintain guest satisfaction during emergencies.
EXECUTIVE OPERATIONS-SILVERKRIS EXECUTIVE LOUNGE
Singapore Airlines
Singapore, Singapore
11.2017 - 11.2019
- Operated at SilverKris lounge, ensuring VIP passenger satisfaction and maintaining high customer contentment.
- Delivered 5-star dining services, including meals and a variety of beverages, to enhance guest experience.
- Prepared summaries of passenger feedback and relayed accurate boarding information to ensure smooth departures.
- Provided support to disabled passengers and children, assisting them throughout the lounge experience.
- Guided passengers through security checks and departure gates, ensuring a seamless journey.
- Handled customer service inquiries, addressing concerns and maintaining high service standards.
LEAD FOOD SERVICE WORKER
Nova Gourmet Pte. Ltd
Singapore, Singapore
09.2014 - 05.2016
- Welcomed guests, took drink and food orders, and ensured consistent attention in dining sections.
- Delivered food directly from the kitchen, verifying that preparation and appearance met guest expectations.
- Created specialty coffee drinks, including cappuccinos and lattes, while ensuring health code compliance.
- Engaged with customers to enhance their dining experience and foster a positive atmosphere.
- Executed tasks such as rolling silverware, pre-bussing tables, and maintaining cleanliness.
- Ensured compliance with food handling standards and managed customer service efficiently.
Education
Associate Degree - Linguistics
Industrial University of Ho Chi Minh City
Ho Chi Minh City, Vietnam09-2013
Certificate of Education - Specialist Skills in High School Teaching
Ho Chi Minh City University of Education
Ho Chi Minh City, Vietnam03-2014
Medical Interpreting - Vietnamese/English Medical Interpretation
Medical Interpreter Training Programs
Boston, MA06-2026
Skills
- Regulatory compliance experience
- Professional Work Ethic
- Multitasking and prioritization
- Hospitality industry expertise
- Customer service and support
- MS Office Proficiency
- Interpreting and translating
- Trilingual: Vietnamese, Mandarin, English
- Caregiving
Accomplishments
- Completed 60-hour Medical Interpreter Training with training in medical terminology, ethics, standards of practice, and interpreting techniques.
- Vietnamese-English bilingual professional skilled in facilitating accurate communication across cultural and language barriers.
- Strong background in customer service, healthcare support, and multicultural communication.
Certification
- Vietnamese-English Medical Interpreter Certification (60-hour Medical Interpreter Training)
- Associate Degree in Linguistics
- Teaching English as a Second Language Certificate
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Professional Working
Timeline
CAREGIVER (IP)
CDWA
03.2025 - Current
FOOD RUNNER
Din Tai Fung
01.2025 - 01.2026
LEAD FRONT DESK RECEPTIONIST
Gold Bay Hotel Group
08.2020 - 10.2021
FIRST CLASS FLIGHT ATTENDANT
Qatar Airways
01.2020 - 06.2024
EXECUTIVE OPERATIONS-SILVERKRIS EXECUTIVE LOUNGE
Singapore Airlines
11.2017 - 11.2019
LEAD FOOD SERVICE WORKER
Nova Gourmet Pte. Ltd
09.2014 - 05.2016
Associate Degree - Linguistics
Industrial University of Ho Chi Minh City
Certificate of Education - Specialist Skills in High School Teaching
Ho Chi Minh City University of Education
Medical Interpreting - Vietnamese/English Medical Interpretation
Medical Interpreter Training Programs