Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Linhchi Nguyen

Oakland,CA

Summary

Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

Holland Partner Group
02.2023 - Current
  • Promoted in less than a year
  • Closing ratio of 43%
  • Work closely with property leadership to ensure staff is trained, motivated, and functioning as an effective team member
  • Work with Property Manager on property reporting (i.e SODA’s and delinquency)
  • Work with the Sales Team to increase property income, resident retention, and lease renewals
  • Maintain communication with the Sales and Maintenance Teams regarding the status of units, work orders, etc
  • Showed apartments to potential tenants and answered questions regarding community.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Processed security deposit refunds.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Participate in Market Surveys, Quarterly Competitive Market Assessments and Outreach Marketing activities to support the success of the property
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.

Sales and Leasing Associate

Holland Partner Group
04.2022 - 02.2023
  • Built and maintained strong relationships with potential residents and families to encourage and support move into community.
  • Maintained strong and well-managed online presence to successfully market community.
  • Managed lead tracking by making contact and following up on leads generated through marketing efforts.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Prepared pricing agreements and contracts to close sales.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
  • Analyzed current market conditions and competitor information to develop and implement marketing plans and projects for existing assets.

Leasing Associate

Greystar Property Management
05.2020 - 04.2022
  • Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals
  • Greeted clients, showed apartments, and prepared leases.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Designs and executes marketing activities to create and drive traffic to the community
  • Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents
  • Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individuals
  • Verified tenant incomes and other information before accepting lease applications.
  • Executes and performs activities in support of the community’s lease renewal program
  • Increased property’s occupancy from 25% to 65% in 4 months

Nurse Assisant

Sunrise Assisted Living
03.2019 - 03.2020
  • Participates in the development of the Individualized Service Plans (ISP) and monthly updates
  • Invite, Encourage, Assist (IEA) residents in life skills and other life enriching activities as indicated on ISP and demographic profile
  • Responsible for their designated group of residents during the shift, knows where their residents are and physically checks on them throughout the shift
  • Committed to serving our residents and guests through our Principles of Services
  • Performed routine wound care and dressing changes on schedule.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.

Receptionist

Gelish Nails Salon
06.2017 - 12.2019
  • Handled salon correspondence, phones and email, and responded to customers
  • Assisted in facilitating shipments, received and processed billing information
  • Completed scheduling duties and organized phone calls and appointments
  • Managed and monitored inventory of office supplies and tools, ordered new supplies when necessary
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Bachelor of Arts - Psychology

California State University - East Bay
Hayward, CA
12.2022

Associate of Science - Psychology

CHABOT COLLEGE
Hayward, CA
06.2019

Associate of Arts - Liberal Arts And General Studies

Chabot College
Hayward, CA
06.2019

Skills

  • Skills & Abilities
  • Legal Notice Preparation
  • Staff Management
  • Creative and Adaptable
  • Financing Coordination
  • Mentoring
  • Renewals Management
  • Screening Procedures

Languages

Vietnamese
Native or Bilingual

Certification


  • [Completion of Real Estate], [Chabot College] - December 2018-June 2019

Timeline

Assistant Property Manager

Holland Partner Group
02.2023 - Current

Sales and Leasing Associate

Holland Partner Group
04.2022 - 02.2023

Leasing Associate

Greystar Property Management
05.2020 - 04.2022

Nurse Assisant

Sunrise Assisted Living
03.2019 - 03.2020

Receptionist

Gelish Nails Salon
06.2017 - 12.2019

Bachelor of Arts - Psychology

California State University - East Bay

Associate of Science - Psychology

CHABOT COLLEGE

Associate of Arts - Liberal Arts And General Studies

Chabot College

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Linhchi Nguyen