Summary
Overview
Work History
Education
Skills
Timeline
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Clarissa E. Fonseca

Escondido,CA

Summary

Highly motivated and results-driven individual with over nine years of progressive customer service experience stemming from retail and property management industries. Other skills include fluency in Spanish and providing directive support.

Overview

9
9
years of professional experience

Work History

Leasing Consultant

Holland Partner Group
03.2024 - Current
  • Ushered the sales process of a 431-unit luxury high-rise, mixed-use, lease up development property in downtown San Diego, achieving 57.4% tour conversion, with a 66.7% leasing conversion.
  • Develop marketing strategies to attract prospective tenants prior to and during property launch.
  • Partnered with development teams to track unit delivery timelines and coordinate walkthrough and punch lists.
  • Managed all aspects of lease-up, from pre-leasing to move-in coordination, ensuring a seamless resident experience in a new-construction build.
  • Coordinated grand opening events and local outreach to generate interest and lease traffic.

Senior Leasing Consultant

Brookfield Properties
12.2020 - 02.2024
  • Achieved Platinum leaderboard in Sales at current property.
  • Maintained, organized, presentable merchandise to prospective residents to drive continuous sales and meet company needs.
  • Courteous, efficient handling of resident requests and complaints.
  • Ability to contribute qualified skills in a team-based environment.
  • Produced knowledge and competency in Affordable Housing recertification process.


Leasing Consultant

Equity Residential
05.2019 - 12.2020
  • Conducted tours, provided answers, and highlighted selling features and benefit of the property in order to achieve company’s target occupancy rate and sales metrics.
  • Handled all aspects of the leasing process which include scheduling tours, processing rental applications and lease agreements, and promoting remarkable staff-resident relations.
  • Interpersonal skills for developing personal rapport with prospective renters, current residents, and reducing turnover.
  • Ability to provide exceptional results in managing leases for high volume properties.

Customer Service Sales Associate

Nordstrom
05.2016 - 04.2019
  • Targeted and achieved net sales in 2017 for departments annual goal.
  • Provided excellent customer service in a fast-paced, high volume department store by building rapport with all customers to ensure a positive shopping experience.
  • Performed cashiering duties including, but not limited to, balancing cash drawers.
  • Effectively resolved customer complaints and inquiries with strong sense of urgency.
  • Improved overall service quality and increased sales by developing strong knowledge of company's products and services.

Education

Associates Degree - Progress

Palomar College
San Marcos, CA
12-2023

GED -

Escondido High School
San Diego, CA
05.2012

Skills

  • Bilingual in Spanish
  • Administrative leadership
  • Proficiency in Analytical and Problem-solving skills
  • Customer Relation expertise
  • Deposits management
  • Vacancy marketing
  • Filling experience (lease up)
  • Seasoned in RFTA process and completion
  • Advanced Property Management Software Proficiency (eg, Yardi, Onesite, MRI)
  • Comprehensive in Fair Housing Laws and Compliance Knowledge

Timeline

Leasing Consultant

Holland Partner Group
03.2024 - Current

Senior Leasing Consultant

Brookfield Properties
12.2020 - 02.2024

Leasing Consultant

Equity Residential
05.2019 - 12.2020

Customer Service Sales Associate

Nordstrom
05.2016 - 04.2019

Associates Degree - Progress

Palomar College

GED -

Escondido High School

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Clarissa E. Fonseca