Lini Chapman-Plusch
Portsmouth,VA
Summary
Results-driven professional seeking position as Customer Service Representative. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Wawa
Suffolk, VA
09.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Cashier
Sals Pizza
Portsmouth, VA
09.2019 - 09.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
Education
No Degree - Medical Field
Tidewater Community College, Portsmouth, VA
Portsmouth, VAHigh School Diploma -
I.C. Norcom High School
Portsmouth, VA01.2018
Skills
- MS Office Proficiency
- Customer Support
- Responding to Difficult Customers
- Correcting Discrepancies
- Presenting Solutions
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Calm and Professional Under Pressure
Timeline
Customer Service Associate
Wawa
09.2020 - Current
Cashier
Sals Pizza
09.2019 - 09.2020
No Degree - Medical Field
Tidewater Community College, Portsmouth, VA
High School Diploma -
I.C. Norcom High School
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