Linley Haynes
Mount Wolf,PA
Summary
Dynamic supervisor with a proven track record in customer service, team coordination, and regulatory compliance. Expertise in optimizing workflows and ensuring a safe work environment for enhanced team productivity.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Supervisor Customer Service
Usps, Eas
Harrisburg, Pennsylvania
09.2014 - Current
- Supervised daily operations and ensured compliance with postal regulations.
- Coordinated workflow among team members to optimize productivity levels.
- Resolved customer inquiries and complaints effectively to maintain service quality.
- Implemented safety protocols to ensure a secure work environment for employees.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Managed team of 60 employees, ensuring high productivity and quality standards were met.
Environmental Heath and Safety Coordinator
SPX Cooling Technologies Inc.
York, Pennsylvania
06.2007 - 06.2010
- Developed and implemented safety training programs for all employees.
- Conducted regular audits to ensure compliance with safety regulations.
- Coordinated emergency response drills and safety simulations for staff.
- Evaluated workplace hazards and recommended preventive measures.
- Collaborated with management to create a positive safety culture.
- Monitored hazardous materials, waste disposal, and emergency response plans to ensure compliance with local, state, and federal regulations.
- Created reports detailing findings from inspections and investigations.
Courier
FedEx
York, Pennsylvania
09.1998 - 07.2006
- Delivered packages efficiently across designated routes.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Collaborated with dispatch and team members to coordinate different routes and reallocate pickups and drop-offs.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
Education
Associate of Arts - Accounting And Finance
Cosolidated School of Business
York, PA06-2010
Skills
- Customer service
- Team coordination
- Regulatory compliance
- Risk assessment
- Workflow optimization
- Customer relationship management
- Priority management
- Inventory oversight
- Attention to detail
- Processes and procedures
- [Software] experience
- Process improvement
- Conflict resolution
- Upselling techniques
- Budget management
- Relationship building
- Professional demeanor
Certification
- OSHA 411 Certified.
Timeline
Supervisor Customer Service
Usps, Eas
09.2014 - Current
Environmental Heath and Safety Coordinator
SPX Cooling Technologies Inc.
06.2007 - 06.2010
Courier
FedEx
09.1998 - 07.2006
Associate of Arts - Accounting And Finance
Cosolidated School of Business