Linley Wooldridge
Silver Spring,United States
Summary
Dynamic and results-driven professional with extensive experience at Global Consulting, Inc, excelling in customer service and team collaboration. Demonstrated expertise in enhancing operational efficiency and fostering a positive work environment, leading to increased employee satisfaction and customer loyalty. Skilled in hospitality service and adept at handling complaints, consistently boosting customer satisfaction and workplace morale.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Executive Assistant
Global Consulting, Inc
09.2022 - Current
- Managed daily office operations ensuring a productive work environment for all employees.
- Oversee office budgets, track expenses, and billing.
- Implement and maintain filing systems ensuring all company records are easily accessible and organized.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Fostered positive work environment, organizing team-building activities and events.
Waitress/Bartender
The 4 Corners Pub
06.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a pleasant guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Lifeguard Manager
Hillandale Swim and Tennis Association
06.2017 - 08.2020
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
- Monitored pool area for violations and potential hazardous situations.
- Directed and oversaw maintenance records and incident reports.
- Boosted customer satisfaction through timely resolution of complaints and proactive improvements to facility conditions.
- Led staff meetings to discuss updates on policies, best practices, and ongoing training opportunities for lifeguards.
Education
High School Diploma -
Our Lady of Good Counsel High School
Olney, MD06.2020
Skills
- Customer Service
- Team Collaboration
- Greeting guests
- Hospitality service expertise
- Handling Complaints
- Tableside Service
Timeline
Executive Assistant
Global Consulting, Inc
09.2022 - Current
Waitress/Bartender
The 4 Corners Pub
06.2021 - Current
Lifeguard Manager
Hillandale Swim and Tennis Association
06.2017 - 08.2020
High School Diploma -
Our Lady of Good Counsel High School
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