Hi, I’m
LINLIN JIANG
Los Angeles,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
years of professional experience
Work History
Ctour Holiday222 E Huntington Dr #221, Monrovia, CA 91016
Private Tour Operator
07.2023 - Current
Job overview
- Streamlined booking processes for more efficient reservation management and improved client experiences.
- Researched information on [Place] to provide accurate, detailed tours.
- Balanced competing priorities during peak season operations while maintaining high levels of customer satisfaction.
- Contributed positively to the work environment by fostering a collaborative atmosphere among team members.
- Negotiated favorable contracts with suppliers that resulted in cost savings without compromising quality.
E&G Global Management LLCEloy, AZ
Program Manager
05.2023 - 07.2023
Job overview
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated possible impacts to team.
- Interacted with customers and clients to identify business needs and requirements.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Devised creative solutions to critical customer and user needs.
Diamond Plaza, LLCQuartzsite, AZ
Project Manager
03.2023 - 04.2023
Job overview
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Maintained open communication by presenting regular updates on project status to customers.
- Negotiated and managed third-party contracts related to project deliverables.
ASIA PACIFIC EUROPE PHOTOELECTION LLC
Manager Assistant
05.2019 - 09.2019
Job overview
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated daily tasks to team members to optimize group productivity.
- Created and managed budgets for travel, training and teambuilding activities.
Education
Arizona State UniversityTempe, AZ
Bachelor of Science from Business Management
12.2022
Arizona State UniversityTempe, AZ
Bachelor of Arts from Business Communications
12.2022
Skills
- Verbal and Written Communication
- Profit Optimization
- Event Planning
- Budget Coordination
- Strategic Direction
- Teamwork and Collaboration
- Scheduling and Coordinating
- Customer Relations
- Data Collection
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Private Tour Operator
Ctour Holiday
07.2023 - Current
Program Manager
E&G Global Management LLC
05.2023 - 07.2023
Project Manager
Diamond Plaza, LLC
03.2023 - 04.2023
Manager Assistant
ASIA PACIFIC EUROPE PHOTOELECTION LLC
05.2019 - 09.2019
Arizona State University
Bachelor of Science from Business Management
Arizona State University
Bachelor of Arts from Business Communications