Summary
Overview
Work History
Education
Skills
Timeline
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Lino Laulu

Lakewood

Summary

Dynamic and customer-focused professional with exceptional service skills at Safeway. Adept at beverage preparation and POS systems, I excel in engaging customers and fostering a positive atmosphere. Recognized for maintaining cleanliness and safety while enhancing guest experiences, I bring strong time management and problem-solving abilities to every role.

Offering excellent interpersonal skills and genuine interest in coffee industry, eager to learn and develop in fast-paced environment. Contributes to team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills.

Overview

3
3
years of professional experience

Work History

Barista

Safeway
10.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Packaged bagels, muffins and other food items for customer purchase.

Crew Member

Catapult Adventure Park
06.2022 - 09.2023

- Host for birthday parties

- Ensuring guest safety ans employment by operating attractions, providing customer service, enforcing park rules, and maintaining the park's cleanliness

- Operate and monitor rides and attractions, ensuring they are safe and functioning correctly

- Sell tickets, concessions, and merchandise

- Assist guests with boarding and leaving rides, providing instructions and answering questions

- Assist with setting up tables, chairs and decorations

- Serving food and drinks to guests

Education

Clover Park High School
06-2023

Skills

  • Time management
  • Cleaning
  • Friendly and outgoing
  • Customer engagement
  • Taking orders
  • Self-discipline
  • Problem-solving
  • Interactive communication skills
  • Opening and closing duties
  • Exceptional customer service
  • Decision-making
  • Beverage preparation
  • POS systems
  • Menu memorization

Timeline

Barista

Safeway
10.2023 - Current

Crew Member

Catapult Adventure Park
06.2022 - 09.2023

Clover Park High School
Lino Laulu