Linsey Montes
Van Nuys,CA
Summary
Driven care management professional prepared to excel in coordinating patient services and optimizing care plans. Possesses strong focus on team collaboration and achieving results, consistently meeting dynamic needs of healthcare environments. Reliable and adaptable, with key skills in patient communication and care coordination valued by employers.Goal-driven professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills.
Overview
19
19
years of professional experience
Work History
Population Care Management Coordinator
Kaiser Permanente
2024.06 - 2025.12
- Coordinated care plans to ensure seamless patient transitions between services.
- Facilitated communication among multidisciplinary teams to enhance patient outcomes.
- Developed and maintained comprehensive patient records using electronic health systems.
- Assessed patient needs and barriers to care, implementing tailored solutions for improved access.
- Trained new staff on care management protocols and system navigation best practices.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
- Makes recommendations for Patient referrals when necessitated by non-compliance to treatment regimens or otherwise necessitated to achieve program or regulatory compliance.
- Support Physicians by generating annual screening, utilization, compliance and other reports associated with care management and program performance.
- Develops letters, forms and other media required to educate and retrieve information from patients associated with specific care programs.
- Obtain from patients health care information, record data, maintain care management data bases and generate reports relating to specific care management programs.
- Track patient populations to obtain statistical information related to specific program goals associated with health care management and assure that patient records are updated.
Appointment Clerk
KAISER PERMANENTE
2015.02 - 2024.06
- Operate in a high volume, highly structured call center answering incoming calls
- Utilized great customer service skills/ problem solving skills on each call
- Determine what types of appointments or requests are needed on each call
- Determine if calls are urgent by following guidelines to see if it needs to be transfer over to Emergency nurses
- Composes messages to physicians/providers/nurses based on members request
- Performs clerical duties such as calling members when there are cancellations, assigning new members a primary doctor, self referrals, ect
- Utilize database to give information to patients based on their needs
- Record and maintain activity logs
- Train and orient new or less experienced personnel
- Perform data retrieval and computerized data
- Answered telephones and directed calls to appropriate staff members.
Customer Service
IN N OUT Burger
2007.05 - 2017.07
- Cook, only Level 6 employees are permitted on grill
- Manage Drive through, fast paced – requires multi-tasking
- Oversee and trains employees on lower levels
- Maintained safe food handling practices to prevent germ spread.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Provided exceptional service that reflected restaurant standards and core values.
- Made sure guests were satisfied with meals, taking swift action to correct problems.
Emergency Dispatcher/Customer Service
LIFE ALERT
2013.07 - 2013.12
- Dispatched police officers and emergency personnel to calls for service.
- Used radio, telephone and computer system to update first responders with new information.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Maintained and updated crucial and confidential information, phone numbers and addresses.
- Demonstrate mastery of customer service call script
- Communicate emergency situations efficiently
- Work under duress calmly and clearly
Independent Contractor
MJ MARKETING
2008.05 - 2008.12
- Execute proper sales techniques
- Dominate sales territory
- Managed quality control and maintained high level of customer satisfaction.
Dietary
BOB JONES UNIVERSITY
2006.09 - 2008.04
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Followed dietary procedures in accordance with established policies.
Education
not acquired - Nursing
Los Angeles City College
2015-01
Degree not acquired - Nursing
Bob Jones University
Greenville, SC2008-12
Skills
- SKILLS AND CAPABILITIES
- Data Entry and Database Software
- Multi-Line Phone Systems
- Bilingual
- Customer Service
- Telephone Etiquette
- Scheduling and Calendar Management
- Multitasking and Prioritization
- Clear Communication
- HIPAA compliance
- Training and education
- Care planning
Accomplishments
Save a Life
Additional Information
- ACTIVITIES AND AWARDS , Graduated with Honors Year 2002-2006 On the Honor Roll List (2003-2006) Student Council Representative 3 year perfect attendance Volunteer at Kaiser Permanente
Languages
Spanish
Native or Bilingual
Timeline
Population Care Management Coordinator
Kaiser Permanente
2024.06 - 2025.12
Appointment Clerk
KAISER PERMANENTE
2015.02 - 2024.06
Emergency Dispatcher/Customer Service
LIFE ALERT
2013.07 - 2013.12
Independent Contractor
MJ MARKETING
2008.05 - 2008.12
Customer Service
IN N OUT Burger
2007.05 - 2017.07
Dietary
BOB JONES UNIVERSITY
2006.09 - 2008.04
Degree not acquired - Nursing
Bob Jones University
not acquired - Nursing
Los Angeles City College