Angel Enciso
Lynwood,CA
Summary
Organized professional bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Excel using empathy, communication, and adaptability to meet diverse client needs and foster positive outcomes.
Overview
2025
2025
years of professional experience
Work History
Population Management Support Coordinator
Kaiser Permanente
Pasadena, CA
02.2024 - Current
- Identify, track, and contact patients for the purpose of achieving outreach program goals and achievements associated with improving the quality of care.
- Maintain records, statistics, and databases associated with local and regional program goals and regulatory requirements.
- Develops letters, forms, and other media required to educate and retrieve information from patients associated with specific care programs.
- Provide education about available community resources, such as housing, food, and financial assistance programs.
Medical Transportation Analyst
Kaiser Permanente
Downey, CA
01.2016 - 01.2024
- Review physician and staff requests for benefit-covered medical ambulance service.
- Responds to requests for medical ambulance service through designated dispatching areas.
- Coordinates and supervises air and ground transportation.
- Coordinated transportation services for clients to access necessary medical appointments or other activities outside the home setting.
Adaptive Recreation Intern
Parks, Rec & Community Services Department
Whitter, CA
01.2022 - 05.2022
- Assisted in planning and implementing recreational activities to enhance the physical, social, emotional, and intellectual development of clients.
- Monitored participants during recreational activities to ensure safety and adherence to rules.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Conducted surveys to assess the needs of the community regarding recreation programs.
Utilization Analyst
Kaiser Permanente
Downey, CA
01.2015 - 01.2016
- Coordinates and supervises data and reporting needs, data collection process, and data processing issues, and provides timely utilization data and analytic support.
- Frequent contacts with other organizational units and outside facilities staff to obtain, verify, and/or provide information
- Answers inquiries and educates patients, physicians, and hospitals on covered benefits and charges.
Institute for Advancement Intern
La Habra Family Resource Center
La Habra, CA
- Provided short-term case management to families.
- Provided crisis intervention services, as needed.
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Operated as an information bridge between the community and the program resources
Education
Bachelor of Science - Human Services
California State University Fullerton
Fullerton, CA05-2022
Associate of Arts - Liberal Arts & Sciences: Social & Behavioral Sci.
Cerritos Community College
Norwalk, CA05-2020
Skills
- Bilingual (English, Spanish)
- 65 WPM
- Microsoft Office, Excel, Outlook, and Teams
- Vectorcare
- KP Mainframe
- KP Health Connect (Southern CA and Northern CA regions)
- MUSE (EKG database)
References
References available upon request.
Timeline
Population Management Support Coordinator
Kaiser Permanente
02.2024 - Current
Adaptive Recreation Intern
Parks, Rec & Community Services Department
01.2022 - 05.2022
Medical Transportation Analyst
Kaiser Permanente
01.2016 - 01.2024
Utilization Analyst
Kaiser Permanente
01.2015 - 01.2016
Institute for Advancement Intern
La Habra Family Resource Center
Bachelor of Science - Human Services
California State University Fullerton
Associate of Arts - Liberal Arts & Sciences: Social & Behavioral Sci.
Cerritos Community College