Linwood C. Chambers
Richmond,Va
Summary
Talented HR Manager with 10 years multi-unit experience, planning and coordinating Human Resources department operations and programs. Versatile professional with background managing areas such as company policy development, benefits, hiring procedures. Proudly maximized employee retention through first-class training and compensation management.
Overview
10
10
years of professional experience
Work History
Import Division Human Resources Manager
Walmart Import Distribution Center (Supply Chain)
11.2022 - Current
- Manage HR functions multiple units with 900 associates and 65 mangers.
- Manage a team of 3 HR managers and 4 HR generalist.
- Coordinated work activities for HR managers, generalist and recruiting agents.
- Collaborated with Stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Developed succession plans and promotion paths for staff.
- Structured compensation and benefits according to market conditions and budget demands.
- Fostered cross-functional relationships with HR VP and SR leaders to connect managers and employees and improve overall efficiency.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Implemented and directed employee engagement activities and monthly surveys to temper employee satisfaction.
Regional HR People Manager
McDonald's Corportation
03.2022 - 11.2022
- Manage the HR functions for 28 locations within 3 assigned region and multiple units.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Motivated employees through special events and incentive programs.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Implemented behavioral-based performance management system to define expectations, standards and key performance areas.
- Processed employee claims involving performance issues and harassment.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Provided guidance and consultation to district managers to identify strategies to meet short and long-term business needs.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Developed succession plans and promotion paths for staff.
- Liaised between multiple business divisions to improve communications.
- Coordinated work activities for HR managers, specialists and recruiting agents.
- Conducted company-wide town hall meetings to convey updates.
Regional Human Resources Manager
TOM'S King Burger King
08.2016 - 03.2020
- Manage the HR functions for multi-state region 62 restaurants within an assigned region
- Regularly partner with CEO, RDO, DM regarding succession planning, coaching and development
- Facilitated monthly meetings to develop strategies that would positively influence workplace relationships
- Guided the start up of and management of all HR operations, systems and programs for new restaurants with in the company
- Developed company personnel policies, standard operating procedures and employee handbooks
- Built a comprehensive employee recruiting strategy
- Organized and facilitated job fairs regionally
- Facilitated the criminal background check and drug screening process for new hires
- Established and monitored employee pay scales
- Offered fair and equitable compensation by comparing current salaries with market pay
- Developed innovative new-employee orientation programs, including safety training
- Conducted employment verifications and investigations
- Process unemployment claims and acted as the company representative at unemployment hearings
- Established and maintain a relationship with insurance carrier for workers comp claims
- Investigate and resolve all employee complaints and disputes
- Managed budgets and expenditures
- Handle disputes, terminating employees and administering disciplinary procedures
- Developed and Implemented sexual-harassment awareness curriculum
- Developed and implemented safety awareness program
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Monitored and handled employee claims involving performance-based and harassment incidents.
Human Resources Generalist
Rescare
02.2016 - 08.2016
- Created and implemented forward-thinking initiatives to improve employee engagement
- Directed and controlled various benefit programs, including 401K, medical, dental and vision packages
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives
- Educated management on successful policy
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- implementation and enforcement actions to prevent employee legal entanglements
- Facilitated criminal background check process for new hires.
- Facilitated on-boarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
- Devised hiring and recruitment policies for 500 employee company
- Reduced workers' compensation claims by eliminating instituting corporate safety training program
- Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
- Monitored and handled all employee claims, including performance-based and harassment incidents
South East Regional Training and HR Specialist
Starbucks Teavana Holdings Inc
08.2013 - 01.2016
- Traveled regionally and managed the planning and execution of all human resource activities with in assigned stores
- Collaborated with entire human resource department to discuss new ways to recruit top talent
- Developed succession plans and promotion paths for all staff
- Answered employee inquiries regarding health benefits and 401k options
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
- Instructed senior leaders on appropriate employee corrective steps
- Discovered and resolved complex employee issues that affected management and business decisions
- Conducted all internal complaints and investigations
Education
BBA - Human Resources Management
Capella University
Minneapolis, MN2014
Skills
- Knowledgeable in all HIRS Systems
- New Employee orientations
- Trained in FMLA/ADA/EEOC/WC
- Compensation and benefits
- Employee recruitment
- Policy and procedure development
- Performance management strategies
- Labor Relations
- Benefits administration
- Managing Employee Relations
- Coaching Leadership
- Conducting Employee Surveys
- Talent Acquisition
- Reporting Tools
- Succession planning
Timeline
Import Division Human Resources Manager
Walmart Import Distribution Center (Supply Chain)
11.2022 - Current
Regional HR People Manager
McDonald's Corportation
03.2022 - 11.2022
Regional Human Resources Manager
TOM'S King Burger King
08.2016 - 03.2020
Human Resources Generalist
Rescare
02.2016 - 08.2016
South East Regional Training and HR Specialist
Starbucks Teavana Holdings Inc
08.2013 - 01.2016
BBA - Human Resources Management
Capella University
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