JOHNI FERRELL
Summerville,SC
Summary
Background includes managing high-volume customer needs by completing quick, accurate assessments and providing fashionable recommendations. Completed unique designs and recommended products to boost revenue. Well-organized record keeper with good schedule management and relationship-building abilities. Possess leadership skills, sales, experience, and customer service skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Unloader Flow Dept./ Back-up Desk Clerk (shift leader)
Walmart Import Distribution Center
05.2023 - Current
- Assigning tasks to workers and making sure the shift runs smoothly
- Working alongside traffic to assure trucks and freight are imported correctly; measured and sealed properly, to be exported
- Collect end of shift data to pass down to management and the next shift coming in
- Unload freight to be shipped out to the Retail Distribution Centers
- Make sure labels are put properly on boxes for conveyable freight
- Make sure the item number matches the labels that are being placed on the boxes
- Make sure the container label is properly filled out and the correct number of cases is placed on it.
Cosmetologist
Wax By Johni
06.2017 - Current
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Oversaw daily operations of the salon, including employee performance, facility cleanliness and sales
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention
- Oversaw and handle business finances, cash flow, overall business transactions, banking and accounting procedures
- Performed body treatments, including waxing, body wrap application and dermabrasion.
Wax Specialist
European Wax Center
02.2011 - 06.2017
- Sold products to customers who use our services daily for commission
- Increased salon revenue by upselling at-home products and providing excellent care
- Resolved customer complaints and facilitated conflict resolutions
- Performed consultations for patients before scheduling treatments
- Discussed procedures and treatment options with clients
- Informed guests of appropriate products available to increase retail sales.
Education
High School Diploma -
Summerville High School
Summerville, SCSkills
- Sanitary workspace expert
- Public health codes knowledge
- Facials and makeup applications
- Strong Communication Skills
- Cosmetology
- Critical Judgment
- Customer service
- Product and Service Sales
- Problem-solving skills
- Microsoft office
- Scheduling
Certification
Cosmetology License
Barbercide Certified
Makers of Happy Intercruise Port Certified
Timeline
Unloader Flow Dept./ Back-up Desk Clerk (shift leader)
Walmart Import Distribution Center
05.2023 - Current
Cosmetologist
Wax By Johni
06.2017 - Current
Wax Specialist
European Wax Center
02.2011 - 06.2017
High School Diploma -
Summerville High School
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