Liomna Romero Merino
Brandon
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Representative
Maximus Federal Services
10.2019 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Teacher
Bright Horizons Childcare
03.2015 - 10.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Education
Bachelor of Science - Mathematics And Computer Science
Blas Roca Calderio
Granma, Cuba07.2018
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Resolving issues
- Inbound phone calls
- Communicating with clients
Certification
- Claim tier 2
- CDA
- Notary
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
Maximus Federal Services
10.2019 - Current
Teacher
Bright Horizons Childcare
03.2015 - 10.2019
Bachelor of Science - Mathematics And Computer Science
Blas Roca Calderio