Lionel Jackson
Grand Rapids,MI
Summary
Results-driven professional with comprehensive experience managing and supporting executives, leadership, and fellow employees within the sales, customer service, and logistics fields. Bringing innovative problem solving skills paired with exceptional leadership and adaptability to provide an first-class experience for clients and business partners.
Overview
2025
2025
years of professional experience
Work History
Logistics Assistant & National Costumer
American Immersion Theater
Kentwood, MI
06.2021 - Current
- Managed and track inventory levels for 34 locations at all times, reducing shortages and overages
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Assisted in the preparation of daily, weekly, and monthly reports to track departmental performance metrics.
- Created detailed documentation of logistics processes for use by other departments within the organization.
- Assist in Managing TLC (troupe logistics coordinators) in all locations to ensure successful logistics operations and initiatives.
- 3 Promotions, 1 company record broken, and 1 'Impact' award during time employed.
Inbound/Outbound Call Center Specialist
Cu*Answers/Xtend
Grand Rapids, Michigan
12.2020 - 06.2021
- Work with members of hundreds of credit unions via telephone, and assist in day to day banking needs
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
- Solicit sales of new or additional services or products
National Relations Manager
American Immersion Theater / Murder Mystery Co.
Grand Rapids, Michigan
10.2016 - 01.2020
- Managing the relations of over 48 locations nationwide to develop quality relations between actors, directors, venue owners and production staff
- Resolved show issues with urgency to provide swift resolution
- Achieved company sales and customer service objectives by leveraging internal resources and collaborating with colleagues
- Trained, coached and mentored staff to ensure smooth adoption of new programs
- 2 promotions and 2 company sales records bested in the first 6 months (Achievement)
Day 1 Sales Agent
The H.O.P.E. Program
Kentwood, Michigan
- Contacted businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes
- Answer telephone calls from potential customers who have been solicited through advertisements
- Top sale closing rate and answer rate in department (Achievement)
Volunteer Campaign Staff/Campaign Relations
Sam J-Darling
- Managing campaign staff members to coordinate effective use of funds and materials
- Planning and participating in promotional events
- Building voter-campaign relations with the general public
Education
High School Diploma -
Kelloggsville High School
Grand Rapids, Michigan05.2014
Skills
- Team Management
- Microsoft Office Proficiency
- Operational efficiency
- Inventory management procedures
- Relations Management
- Policy and procedure development
References
- Emma Acton, Previous Employer, (330) 241-2852, National Logistics Manager for American Immersion Theater
- Abigail Brummel, Colleague, (616) 617-4227, Collaberative Colleague for American Immersion Theater
- Becky Reed Missad, Previous Employer, (616) 233-9370 ext 102, Previous Camp Director for Camp O'Malley.
- Brandon Mcdougall, Previous Employer, (810) 342-8190, Previous National Venue Relations Manager for the Murder Mystery Company.
Accomplishments
Rising Star Award:
- Company impact award for exceptional leadership within role of National Costumer and Logistics Assistant 2023
Former MX Beauty Beyond Award:
- 2019 Former beauty pageant winner.
Certified Producer Award and Certification:
-Certified television producer at Pasadena 56 Studios,
2012, PCN, tunein.com/radio/The-pasadena-Community-Network-s107158/
Timeline
Logistics Assistant & National Costumer
American Immersion Theater
06.2021 - Current
Inbound/Outbound Call Center Specialist
Cu*Answers/Xtend
12.2020 - 06.2021
National Relations Manager
American Immersion Theater / Murder Mystery Co.
10.2016 - 01.2020
Day 1 Sales Agent
The H.O.P.E. Program
Volunteer Campaign Staff/Campaign Relations
Sam J-Darling
High School Diploma -
Kelloggsville High School
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