Lionel Sanchez
Summary
Professional employee with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
17
17
years of professional experience
Work History
Shift Lead
Black Rifle Coffee Company
12.2021 - 12.2024
- Excelled from barista to becoming a shift lead and was responsible for setting my team for the day, cash handling, deposits and receiving and inputting shipment.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Went on multiple new store openings across the country to help train new team members alongside setting up stores for daily functions.
Vision Drive LLC
06.2020 - 08.2021
- Would be responsible for loading delivery vehicles in a prompt and organized manner. Contact customers for special instructions on deliveries. Help out other drivers who were falling behind so we can finish as a team. In charge of training new employees on warehouse rules and expectations, delivery processes, and how to work efficiently.
Willie’s Grill & Icehouse
04.2016 - 03.2020
- On top of everyday server duties, I have also been tasked to help train and inform new employees about workplace culture and the day to day functions. Several times I would also act as an interpreter between non-English speakers and management whether it be for interviews, meetings, or to settle workplace conflicts.
Shift Lead Member
Toys “R” Us
06.2014 - 04.2016
- As a shift member of the company I worked multiple positions from a cashier, customer services representative, and was a trusted back of house member.
- Completed store opening and closing procedures and balanced tills.
- Would be working alongside management learning how to handle shipments, organizing them, and stocking the back warehouse along with the rest of the store.
Facility Supervisor
Texas State University Campus Recreation
08.2012 - 05.2014
- As a Facility Supervisor I was responsible for handling and filing financial transactions with patrons we had, while delivering outstanding customer service. Being knowledgeable about not only the facility but the business side as well. While I was an attendant I was in charge of what equipment was checked out, being knowledgeable of the equipment we had and helping anyone who had questions about it, also know and train people on the upkeep and maintenance of certain equipment.
Wells Fargo
02.2012 - 05.2012
- Held teller position, was responsible for the day-to-day transactions people had while delivering top-notch customer service, responsible to handle each transaction with precision. Being knowledgeable with bank services we had and what were the benefits to each account also held accountable for a drawer of money.
TGIFridays
05.2008 - 08.2010
- Held multiple positions ranging from Busboy, Host, To-Go, and Server. Main focus was being able to work as a team and helping each other when in need or too busy, thinking quickly on my feet, handling a cash drawer and also handling guest transactions while delivering great customer service.
Education
Communication studies
Texas State University
01.2014
General Studies
Lone Star Community College
01.2010
Skills
- Bilingual communication proficiency
- Teamwork: 10 years of knowing why it's important and how to work together
- Customer Service: 11 years throughout the service industry
- Cash handling Skills: 5 years of being responsible for cash draws of different amounts
- Employee training
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead
Black Rifle Coffee Company
12.2021 - 12.2024
Vision Drive LLC
06.2020 - 08.2021
Willie’s Grill & Icehouse
04.2016 - 03.2020
Shift Lead Member
Toys “R” Us
06.2014 - 04.2016
Facility Supervisor
Texas State University Campus Recreation
08.2012 - 05.2014
Wells Fargo
02.2012 - 05.2012
TGIFridays
05.2008 - 08.2010
General Studies
Lone Star Community College
Communication studies
Texas State University
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