Lionel Superville
Lynnwood
Summary
Talented and well rounded Account Manager with excellent oversight, issue resolution and negotiation skills. Adept at expanding current customer accounts through proactive and diligent servicing. Experienced in both residential and corporate accounts. Ready to leverage my skills to successfully fill a position within your company.
Overview
18
18
years of professional experience
Work History
Sales Agent /Senior Customer Service
On the Go Moving and Storage
04.2022 - 08.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
Accounts Receivable Specialist
Greystar Property Management
01.2020 - 10.2021
- Portfolio manager.
- Contacted clients with past due balances to formulate payment plans and discuss restructuring options.
- Worked closely with Property managers / Compliance, to adhere with State and Federal Law.
- General office / Customer service
Accommodation Consultant
Aboda Global Housing
02.2016 - 10.2019
- Corporate housing sales.
- Collected, arranged and input information into database system.
- Liaised with customers and property management team to better understand customer needs and recommend appropriate solutions.
- Warehouse operations
Account Manager
Seattle Times
09.2008 - 12.2015
- Recommended brand products to customers, highlighted benefits and redirected objections to secure sales.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Customer service.
Accounts Receivables Representative
Receivables Performance Management
08.2006 - 09.2008
- Received inbound calls from customers wanting to discuss or dispute their outstanding balances.
- Made high volumes of outbound calls to delinquent accounts.
- Worked closely with CEO/CFOs to formulate repayment options.
Education
Associate of Arts - General Drafting
ITT Technical Institute - Bothell
Bothell, WA03.1999
Skills
- Accounts Manager
- Negotiator
- Creative Problem Solving
- Customer Relations
- Proactive and Self-Motivated
- Sales
Timeline
Sales Agent /Senior Customer Service
On the Go Moving and Storage
04.2022 - 08.2024
Accounts Receivable Specialist
Greystar Property Management
01.2020 - 10.2021
Accommodation Consultant
Aboda Global Housing
02.2016 - 10.2019
Account Manager
Seattle Times
09.2008 - 12.2015
Accounts Receivables Representative
Receivables Performance Management
08.2006 - 09.2008
Associate of Arts - General Drafting
ITT Technical Institute - Bothell
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