Lionel Walker
Roses Discount Store
Princeton,WV
14
years of professional experience
Dynamic Store Manager with over 11 years of experience in driving operational success and fostering team collaboration. Proven track record in training staff to excel in customer service, maximizing sales through effective merchandising, and ensuring compliance with store policies.
Work History
Store Manager
11 Years 10 Months- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory control processes to maintain optimal stock levels and minimize shrinkage.
- Trained and mentored staff on customer service best practices, enhancing team performance and satisfaction.
- Coordinated staff scheduling, optimizing coverage for peak hours while controlling labor costs.
- Resolved customer complaints efficiently, improving overall customer satisfaction ratings in-store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Assistant Manager
2 Years 5 Months- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on operational standards and customer service excellence.
- Implemented inventory management practices to enhance stock accuracy and minimize shrinkage.
- Analyzed sales trends to optimize product placement and improve merchandising strategies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma
Architecture
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Store merchandising
Cash management
Shift scheduling
Employee training
Recruitment and hiring
POS systems
Employee scheduling
Accurate cash handling
Payroll management
Bank deposit procedures
Bank and safe deposits
Timeline
Store Manager
Roses Discount Store
11.2014 - CurrentRead More
Assistant Manager
Dollar Tree Stores
06.2012 - 11.2014Read More
Baileysville High School
High School Diploma
Read More
Wyoming County Vo-Tech Center
Architecture
Read More