Liora Usi
Lakewood,NJ
Summary
Dynamic leader with a proven track record at DoubleVerify, adept at managing high-pressure environments and leading teams to excellence. Expert in QuickBooks and fluent in English and Hebrew, I excel in multitasking and problem-solving, ensuring operational efficiency and quality service outcomes.
Overview
18
18
years of professional experience
Work History
Co-Owner
Pizza on the 9
01.2018 - Current
- Successfully operate and manage all aspects of a pizza business, including customer service, inventory control, and financial management
- Manage QuickBooks for accounting and record-keeping
- Oversee inventory and packaging departments to ensure product quality and availability
IT Manager
Caring Hospice
Lakewood
05.2015 - 12.2017
- Company Overview: Lakewood
- Provided technical support to end-users across five branches, managing systems for seamless operations
- Supported nursing software and managed dispatch systems for mobile devices used by nursing staff, including cell phones and iPads
- Lakewood
Retail/Customer Service
Juvenile Planet
04.2015 - 04.2016
- Delivered high-quality customer service and managed sales operations in a retail setting
NOC Team Leader
DoubleVerify
NYC
05.2011 - 03.2012
- Company Overview: NYC
- Led a team of seven analysts working 24/7 in a high-demand production environment
- Monitored network traffic and managed data flow, ensuring reliable system performance
- Recruited, trained, and supported a team to maintain high operational standards
- NYC
Help Desk Team Leader
RSA Security
Israel
11.2006 - 05.2011
- Company Overview: Israel
- Managed IT service and support for 150+ end-users, maintaining high standards in system functionality
- Collaborated on policy development and established operational processes to improve team performance
- Led a team of three network administrators, guiding them to achieve quality service outcomes
- Israel
Education
Computer Science -
Netanya College
Israel01.2004
MCSE NT4-2000 Diploma -
Ramat Gan College
Israel01.2002
High School Diploma -
Igal Alon High School
IsraelSkills
- Strong multitasking abilities
- Ability to perform in high-pressure environments
- Proficient in Microsoft Office
- Proficient in QuickBooks
- Bilingual: Fluent in English and Hebrew
- Policy and procedure implementation
- Recruiting and training
- Problem-solving abilities
Timeline
Co-Owner
Pizza on the 9
01.2018 - Current
IT Manager
Caring Hospice
05.2015 - 12.2017
Retail/Customer Service
Juvenile Planet
04.2015 - 04.2016
NOC Team Leader
DoubleVerify
05.2011 - 03.2012
Help Desk Team Leader
RSA Security
11.2006 - 05.2011
Computer Science -
Netanya College
MCSE NT4-2000 Diploma -
Ramat Gan College
High School Diploma -
Igal Alon High School
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