Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lisa Abate

Lake Worth ,Florida

Summary

Goal-oriented manager with distinguished experience in retail and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

18
18
years of professional experience

Work History

Director of Retail

ALEX AND ANI
02.2023 - 10.2023
  • Oversaw all aspects of retail stores performance, operational opportunities, communication and increased efficiency to increase productivity.
  • Coached DM/AM team in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Partnered with executive and marketing departments in promotional asset development, material deadlines and product approvals.
  • Collaborated with corporate partners to implement continuous improvements and exceed team goals.

Senior District Manager

ALEX AND ANI
11.2019 - 02.2023
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Supervised 3 Area Managers, 2 General Managers & 28 locations to enforce high-quality standards of operation.
  • Built positive and productive relationships with store and field leadership.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.

District Manager

ALEX AND ANI
05.2015 - 11.2019
  • Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Improved operational standards, personnel moves, and merchandising strategies.
  • Led Charity By Design program to promote brand awareness and drive customer loyalty.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Supervised 10 locations to enforce high-quality standards of operation.

Multi-Store Manager

Banana Republic
09.2011 - 05.2015
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Increased Employee Opinion Survey from 67% to 94% by establishing goals, overseeing performance and consistent follow-up.
  • Increased Customer Experience Survey from 64% to 87%  by creating a clienteling mindset, product knowledge focus and constant engagement from leadership.

Store Manager

Victoria's Secret
10.2005 - 06.2011
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Created work schedules according to sales volume and number of employees.
  • Established succession planning by training and mentoring 23 associates into leadership positions.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Education

Associate of Arts - Business

Union County College
Cranford, NJ
2017

Visual Merchandising/Lighting

Fashion Institute of Technology
New York, NY

Skills

  • Customer-focused
  • Entrepreneurial mindset
  • Operational excellence
  • Leadership
  • Decision making skills
  • Resilient
  • Performance Management
  • Effective leader
  • Business development & planning

Affiliations

  • Volunteer, Ronald McDonald House of Miami
  • Volunteer, The Birthday Party Project

Timeline

Director of Retail

ALEX AND ANI
02.2023 - 10.2023

Senior District Manager

ALEX AND ANI
11.2019 - 02.2023

District Manager

ALEX AND ANI
05.2015 - 11.2019

Multi-Store Manager

Banana Republic
09.2011 - 05.2015

Store Manager

Victoria's Secret
10.2005 - 06.2011

Associate of Arts - Business

Union County College

Visual Merchandising/Lighting

Fashion Institute of Technology

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Lisa Abate