Lisa Adams
Bath,NY
Summary
I have been with the Steuben County Department of Social Services for 25 years and have held three different positions. I have spent time in the courtroom and have provided testimony in Family Court often. My organizational skills have helped greatly while training new child support staff while still completing my other tasks.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Child Support Investigator
Steuben County DSS
07.2019 - Current
- Supervise the child support investigators, review their work as needed.
- Train new child support staff.
- Complete yearly evaluations for child support investigators.
- Prepare court documents and present evidence supporting child support orders during hearings.
- Provided guidance and resources for custodial parents seeking assistance with child support matters.
- Maintained strict confidentiality while managing sensitive information related to clients' personal lives and finances.
- Documented data and completed accurate updates to case records.
Child Support Investigator
Steuben County Department of Social Services
04.2005 - 07.2019
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Preparedcourt documents and presented evidence supporting child support orders during hearings.
- Provided guidance for custodial parents seeking assistance with child support matters.
- Maintained strict confidentiality while managing sensitive information related to clients and respondent's.
- Documented data and completed updates to case records.
- Managed a high volume of cases, ensuring accurate documentation and timely resolution of issues.
- Maintained detailed case histories.
Social Welfare Examiner
Steuben County Department of Social Services
03.1999 - 04.2005
- Ensured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
- Assisted clients in navigating complex application processes, ensuring they received the appropriate benefits in a timely manner.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Reported findings of fraud investigations to appropriate state agencies and officials.
- Managed sensitive client information with utmost confidentiality, adhering strictly to privacy regulations.
- Conducted applicant interviews and determined eligibility for medical assistance programs.
Education
Associate of Applied Science - Criminal Justice
Corning Community College
Corning NY01-1992
High School Diploma -
Haverling Central School
Bath, NY06-1988
Skills
- Patience and Persistence
- Investigative research
- Courtroom Testimony
- Attention to Detail
- Multitasking
- Interviewing techniques
- Time Management
- Reliability
- Organizational Skills
Certification
Notary Public
Timeline
Senior Child Support Investigator
Steuben County DSS
07.2019 - Current
Child Support Investigator
Steuben County Department of Social Services
04.2005 - 07.2019
Social Welfare Examiner
Steuben County Department of Social Services
03.1999 - 04.2005
Associate of Applied Science - Criminal Justice
Corning Community College
High School Diploma -
Haverling Central School
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