Lisa Aden

Oversaw full project lifecycle from contract initiation through execution, reporting, billing, and collections

• Managed a $1.5 million book of business consisting of 200-400 active customer accounts, including multi-site commercial clients
• Served as primary client point of contact, handling escalations, service requests, and long-term relationship management
• Coordinated scheduling and dispatch of field technicians to optimize labor utilization and ensure on-time service delivery
• Partnered with internal departments to coordinate deficiency repairs and follow-up project work
• Maintained project records and ensured compliance with fire and life safety regulations, supporting operational standards
• Identified and implemented process improvements to enhance efficiency in scheduling and reporting, contributing to streamlined collections
• Proactively managed timelines, priorities, and customer expectations across a high-volume workload

• Conducted inspection and testing of fire alarm and water-based systems
• Documented inspection results and communicated findings to customers and internal teams to facilitate understanding and compliance
• Collaborated with field and office personnel to ensure accurate reporting and compliance with fire safety regulations

• Managed team assignments and workflow, facilitating on-time flight departures through effective organization
• Coordinated dispatch operations for multiple aircraft service teams, ensuring timely service in high-pressure environments
• Oversaw simultaneous projects, optimizing resource allocation across competing priorities to meet operational demands

• Managed scheduling and dispatching of security staff for various assignments.
• Maintained accurate records and coordinated real-time responses of field personnel for effective service delivery
• Coordinated high-volume service requests across multiple communication channels to ensure timely responses
• Facilitated communication between clients and security personnel to enhance service efficiency.
• Utilized radio systems to relay urgent information to team members.

• Provided critical decision-making support under pressure, facilitating communication across teams to enhance response effectiveness
• Coordinated emergency response operations, ensuring effective management of multiple high-priority incidents
• Launched and led public education program, fostering community engagement and awareness of emergency protocols

• Coordinated emergency communications and multi-agency response efforts to optimize incident management
• Managed coordination of emergency response efforts for fire and medical incidents at the scene.
• Maintained real-time communication with field units to enhance resource deployment efficiency
• Monitored radio communications to dispatch emergency personnel efficiently.
• Operated computer-aided dispatch systems for real-time incident tracking.