LISA ALLEN

Work History

Career Consultant / Instructor

Centers for Families and Children

01.2018 - Current

Encourage professional growth and help organize individual and/or group learning opportunities for team members and students
Perform variety of tasks in multiple applications to ensure proper scheduling, enrollments, and building Instructor led Trainings for delivery of assigned training program
Create engaging training materials, facilitator guides and related supporting tools that could aid update or creation of new instructional materials
Develop monthly schedule to ensure Career Coach is aware of time and schedule in advance
Use Salesforce to document and track client information
Work with over 50 clients efficiently and effectively to meet their goals and overcome barriers
Troubleshoot software with clients and team members.
Led workshops for job seekers to provide information on job searching, application completion, and resume building
Equipped students with job search skills to increase success chances
Maintained case files and documented actions
Assisted clients in building successful job search strategies
Helped determine possible vocations and build application documents

Senior Pharmacy Technician

Walgreens

01.2008 - Current

Aid pharmacist as needed with varies task
Perform detailed work with accuracy and extreme confidentiality
Help clients with questions, and concern
Interpret, file, and fill prescriptions
Interpret complex insurance concerns and issues to patients
Settle claims with insurance providers
Responsible for inventory and ordering of all medication for pharmacy
Work with doctors’ offices to update/change medication orders
Speak to insurance companies daily to clarify and ensure patient’s prescription is covered by insurance.
Supervised technicians and coordinated daily assignments
Stocked, labeled, and inventoried medication to keep accurate records
Resolved third-party billing, computer system and customer service issues
Collected co-payments or full payments from customers
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
Set up and modified patient profiles to include current medications and insurance details
Resolved non-routine issues like third-party billing, computer system, and customer service issues
Counted, measured and compounded medications following standard procedures
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
Maintained proper drug storage procedures, registries, and records for controlled drugs
Reviewed and verified customer information and insurance provider information
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
Answered incoming phone calls and addressed questions from customers and healthcare providers
Set up and modified patient profiles in [System] to include current information such as medications and insurance details
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
Developed and implemented improvements to pharmacy organization system
Counseled customers on medications, appropriate dosage and potential side effects
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
Liaised with other pharmacies to eliminate issues related to product expiration
Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
Ordered medicines daily to replenish stock and increase inventory in anticipation of need
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations
Managed opening and closing duties for pharmacy

Lead Pharmacy Technician

PTCB Certified

01.2016 - 01.2018

Provided excellent customer service and worked directly with mental health clients who have obstacles due to homelessness
Maintained medication compliance through communication with front desk, doctors, nurses, and caseworkers
Coordinated central pharmacy documentation which aided clients who do not currently have insurance
Documented and engage outsourced pharmacies and deliveries, as necessary
Collaborated directly with pharmacist to fill prescriptions.
Supervised and trained over 30 pharmacy technicians
Managed opening and closing duties for pharmacy
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations
Resolved non-routine issues like third-party billing, computer system, and customer service issues
Counted, measured and compounded medications following standard procedures
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
Resolved third-party billing, computer system and customer service issues
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
Ordered medicines daily to replenish stock and increase inventory in anticipation of need
Collected co-payments or full payments from customers
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
Stocked, labeled, and inventoried medication to keep accurate records
Maintained proper drug storage procedures, registries, and records for controlled drugs
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
Reviewed and verified customer information and insurance provider information
Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders
Counseled customers on medications, appropriate dosage and potential side effects
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
Developed and implemented improvements to pharmacy organization system

General Manager

Northern Ohio Youth Orchestra

01.2005 - 01.2006

Coordinated concerts for youth orchestra affiliated with Oberlin College Conservatory
Marketed and advertised for upcoming concerts
Coordinated parent volunteers for concerts and events
Recruited and kept more than one hundred youth instrumentalists.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations
Managed purchasing, sales, marketing and customer account operations efficiently
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
Collaborated with cross-functional teams to develop innovative solutions
Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives

Field Manager

Girl Scouts of America

01.2003 - 01.2005

Developed and implemented recruiting plan for designated geographic region
Managed more than three hundred volunteers
Organized and helped service unit meetings and bimonthly team meetings
Implemented promotions and implementation of fund-raising efforts.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Developed detailed plans based on broad guidance and direction
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Coordinated and scheduled field personnel to cover operations throughout assigned regional area
Facilitated field operations through supervision and direction of field personnel
Performed quality control inspections on phases of field operations

Clerical Counselor

Board of Developmental Disabilities

01.2002 - 01.2003

Prepared and supported client records
Maintained inventory of equipment and supplies
Responsible for administration and documentation of client medications
Planned and coordinated activities for special needs children.

Recruiting Coordinator

Oberlin College

01.1998 - 01.2001

Coordinated on-campus recruiting
Administered Selective Liberal Arts Consortium and Career Fair
Developed employer database and trained staff to use it efficiently
Supervised staff of student interns.
Scheduled over 30 interviews weekly
Advertised job opportunities on social media platforms and job boards
Coordinated incoming job requisitions and applications
Developed recruiting strategies to identify qualified candidates and build network
Evaluated strengths and weaknesses of candidates through effective screening processes
Developed and implemented plans to improve recruitment process
Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible
Built strong relationships with internal and external candidates to ensure an excellent hiring experience
Coordinated schedules to arrange management interviews with applicants
Reached out to qualified referral candidates to obtain applications
Collaborated with hiring managers to understand job requirements and expectations
Emphasized job benefits and perks to applicants to improve organization's attractiveness
Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates
Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments
Studied job descriptions and qualifications to determine applicant requirements

Caseworker

Lorain County Department of Job and Family Services

01.2007

Determined eligibility for Medicaid programs
Familiar with medical insurance programs both private and public
Worked on computer mainframe
Extensive phone contact with clients.
Educated clients and families on mental health, wellness and recovery topics
Documented progress in treatment plans, educational, and recreational activities and maintained updated case records
Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions
Offered support and direction to families and coordinated with court system and other community agencies for treatment
Assisted clients in identifying community resources and connecting with appropriate services
Performed discharge planning, placement monitoring, and crisis intervention
Developed and maintained strong relationships with community resources for successful referrals
Assessed needs of each client and recommended appropriate services and resources
Advocated for client rights and represented client interests at administrative hearings
Collaborated with other professionals to plan and coordinate care for clients

Summary

Overview

Work History

Career Consultant / Instructor

Senior Pharmacy Technician

Lead Pharmacy Technician

General Manager

Field Manager

Clerical Counselor

Recruiting Coordinator

Caseworker

Education

Bachelor of Arts - Urban Services Administration

Skills

Affiliations

Timeline