Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
LISA ALLEN

LISA ALLEN

North Royalton,OH

Summary

Looking to bring to the organization enthusiasm, dedication, and excellent work ethic. Will supply excellent customer service and communication skills to the team and clients. Looking forward to contributing to the success of this company. Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Instructor with expertise in data confidentiality and client education and promoting experience working with culturally diverse families. Energetic Instructor enthusiastic about helping students create a bright future based on personal strengths, academic ability and career goals. Energetic Instructor enthusiastic about helping students create a bright future based on personal strengths, academic ability and career goals.

Overview

25
25
years of professional experience

Work History

Career Consultant / Instructor

Centers for Families and Children
01.2018 - Current
  • Encourage professional growth and help organize individual and/or group learning opportunities for team members and students
  • Perform variety of tasks in multiple applications to ensure proper scheduling, enrollments, and building Instructor led Trainings for delivery of assigned training program
  • Create engaging training materials, facilitator guides and related supporting tools that could aid update or creation of new instructional materials
  • Develop monthly schedule to ensure Career Coach is aware of time and schedule in advance
  • Use Salesforce to document and track client information
  • Work with over 50 clients efficiently and effectively to meet their goals and overcome barriers
  • Troubleshoot software with clients and team members.
  • Led workshops for job seekers to provide information on job searching, application completion, and resume building
  • Equipped students with job search skills to increase success chances
  • Maintained case files and documented actions
  • Assisted clients in building successful job search strategies
  • Helped determine possible vocations and build application documents

Senior Pharmacy Technician

Walgreens
01.2008 - Current
  • Aid pharmacist as needed with varies task
  • Perform detailed work with accuracy and extreme confidentiality
  • Help clients with questions, and concern
  • Interpret, file, and fill prescriptions
  • Interpret complex insurance concerns and issues to patients
  • Settle claims with insurance providers
  • Responsible for inventory and ordering of all medication for pharmacy
  • Work with doctors’ offices to update/change medication orders
  • Speak to insurance companies daily to clarify and ensure patient’s prescription is covered by insurance.
  • Supervised technicians and coordinated daily assignments
  • Stocked, labeled, and inventoried medication to keep accurate records
  • Resolved third-party billing, computer system and customer service issues
  • Collected co-payments or full payments from customers
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
  • Set up and modified patient profiles to include current medications and insurance details
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues
  • Counted, measured and compounded medications following standard procedures
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
  • Maintained proper drug storage procedures, registries, and records for controlled drugs
  • Reviewed and verified customer information and insurance provider information
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Set up and modified patient profiles in [System] to include current information such as medications and insurance details
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
  • Developed and implemented improvements to pharmacy organization system
  • Counseled customers on medications, appropriate dosage and potential side effects
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
  • Liaised with other pharmacies to eliminate issues related to product expiration
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations
  • Managed opening and closing duties for pharmacy

Lead Pharmacy Technician

PTCB Certified
01.2016 - 01.2018
  • Provided excellent customer service and worked directly with mental health clients who have obstacles due to homelessness
  • Maintained medication compliance through communication with front desk, doctors, nurses, and caseworkers
  • Coordinated central pharmacy documentation which aided clients who do not currently have insurance
  • Documented and engage outsourced pharmacies and deliveries, as necessary
  • Collaborated directly with pharmacist to fill prescriptions.
  • Supervised and trained over 30 pharmacy technicians
  • Managed opening and closing duties for pharmacy
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues
  • Counted, measured and compounded medications following standard procedures
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
  • Resolved third-party billing, computer system and customer service issues
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need
  • Collected co-payments or full payments from customers
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
  • Stocked, labeled, and inventoried medication to keep accurate records
  • Maintained proper drug storage procedures, registries, and records for controlled drugs
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
  • Reviewed and verified customer information and insurance provider information
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders
  • Counseled customers on medications, appropriate dosage and potential side effects
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
  • Developed and implemented improvements to pharmacy organization system

General Manager

Northern Ohio Youth Orchestra
01.2005 - 01.2006
  • Coordinated concerts for youth orchestra affiliated with Oberlin College Conservatory
  • Marketed and advertised for upcoming concerts
  • Coordinated parent volunteers for concerts and events
  • Recruited and kept more than one hundred youth instrumentalists.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
  • Collaborated with cross-functional teams to develop innovative solutions
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives

Field Manager

Girl Scouts of America
01.2003 - 01.2005
  • Developed and implemented recruiting plan for designated geographic region
  • Managed more than three hundred volunteers
  • Organized and helped service unit meetings and bimonthly team meetings
  • Implemented promotions and implementation of fund-raising efforts.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Developed detailed plans based on broad guidance and direction
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs
  • Coordinated and scheduled field personnel to cover operations throughout assigned regional area
  • Facilitated field operations through supervision and direction of field personnel
  • Performed quality control inspections on phases of field operations

Clerical Counselor

Board of Developmental Disabilities
01.2002 - 01.2003
  • Prepared and supported client records
  • Maintained inventory of equipment and supplies
  • Responsible for administration and documentation of client medications
  • Planned and coordinated activities for special needs children.

Recruiting Coordinator

Oberlin College
01.1998 - 01.2001
  • Coordinated on-campus recruiting
  • Administered Selective Liberal Arts Consortium and Career Fair
  • Developed employer database and trained staff to use it efficiently
  • Supervised staff of student interns.
  • Scheduled over 30 interviews weekly
  • Advertised job opportunities on social media platforms and job boards
  • Coordinated incoming job requisitions and applications
  • Developed recruiting strategies to identify qualified candidates and build network
  • Evaluated strengths and weaknesses of candidates through effective screening processes
  • Developed and implemented plans to improve recruitment process
  • Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience
  • Coordinated schedules to arrange management interviews with applicants
  • Reached out to qualified referral candidates to obtain applications
  • Collaborated with hiring managers to understand job requirements and expectations
  • Emphasized job benefits and perks to applicants to improve organization's attractiveness
  • Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments
  • Studied job descriptions and qualifications to determine applicant requirements

Caseworker

Lorain County Department of Job and Family Services
01.2007
  • Determined eligibility for Medicaid programs
  • Familiar with medical insurance programs both private and public
  • Worked on computer mainframe
  • Extensive phone contact with clients.
  • Educated clients and families on mental health, wellness and recovery topics
  • Documented progress in treatment plans, educational, and recreational activities and maintained updated case records
  • Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions
  • Offered support and direction to families and coordinated with court system and other community agencies for treatment
  • Assisted clients in identifying community resources and connecting with appropriate services
  • Performed discharge planning, placement monitoring, and crisis intervention
  • Developed and maintained strong relationships with community resources for successful referrals
  • Assessed needs of each client and recommended appropriate services and resources
  • Advocated for client rights and represented client interests at administrative hearings
  • Collaborated with other professionals to plan and coordinate care for clients

Education

Bachelor of Arts - Urban Services Administration

Cleveland State University, Cleveland, Ohio

Skills

  • Excellent Communication Skills both written and oral
  • Effective Troubleshooting Customer Service/Software Issues
  • Critical Thinker, Tech-savvy and learn quickly
  • Salesforce CRM Software (SaaS)
  • Talent LMS Administrator and Instructor
  • Committed to providing timely and accurate support for variety of technical systems and services Strengths include problem solving, troubleshooting, and communication Familiar with managing customer relationships and providing customer service Understand importance of customer satisfaction and strive to provide best possible support With training and experience, Confident and can quickly become invaluable asset to any team
  • Individual Service Plans
  • Case Notes
  • Recruiting Support
  • Client Interactions
  • Progress Notes Updates
  • Client Engagement
  • Behavioral Disorders
  • Highly Effective Communication

Affiliations

Previously served as a Board Member for Lorain County Children’s Pioneer Theatre and Lorain County Voices for Children

Timeline

Career Consultant / Instructor - Centers for Families and Children
01.2018 - Current
Lead Pharmacy Technician - PTCB Certified
01.2016 - 01.2018
Senior Pharmacy Technician - Walgreens
01.2008 - Current
Caseworker - Lorain County Department of Job and Family Services
01.2007
General Manager - Northern Ohio Youth Orchestra
01.2005 - 01.2006
Field Manager - Girl Scouts of America
01.2003 - 01.2005
Clerical Counselor - Board of Developmental Disabilities
01.2002 - 01.2003
Recruiting Coordinator - Oberlin College
01.1998 - 01.2001
Cleveland State University - Bachelor of Arts, Urban Services Administration
LISA ALLEN