Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Allen

Kasson,MN

Summary

Security-focused and diligent, skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Deal with acute mental illness and help deescalate mental health crisis in various settings and situations.

Overview

12
12
years of professional experience

Work History

Mayo Clinic Global Security Officer

Mayo Clinic
04.2019 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Corrections Officer

Minnesota Department Of Corrections
04.2014 - 04.2019
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
  • Interviewed inmates to obtain information and evidence.
  • Coordinated with other law enforcement personnel to exchange information.

Guest Service Associate

Kwik Trip
12.2011 - 04.2014
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Education

High School Diploma -

Triton High School
Dodge Center, MN
06.2008

Skills

  • CCTV Monitoring
  • Threat Management
  • Metal Detector Operation
  • Emergency Response
  • Emergency Management
  • Access Control
  • Investigation Documentation
  • Conflict Resolution Techniques
  • Complex Problem-Solving
  • Crime Prevention Methods
  • Conflict De-Escalation

Timeline

Mayo Clinic Global Security Officer

Mayo Clinic
04.2019 - Current

Corrections Officer

Minnesota Department Of Corrections
04.2014 - 04.2019

Guest Service Associate

Kwik Trip
12.2011 - 04.2014

High School Diploma -

Triton High School

Similar Profiles

CREATE PROFILE
Lisa Allen