Joshua Marshall
Los Angeles,CA
Summary
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
9
9
years of professional experience
Work History
Global Security Officer
Mattel
01.2021 - Current
- Manage IP Systems: Track and organize detailed IP information, ensuring accurate records, seamless system connectivity, and efficient troubleshooting when issues arise.
- Monitor Global Events: Track and analyze international disasters, providing timely and accurate real-time updates to internal teams for informed decision-making and swift action.
- Coordinate Tech Systems: Support internal communication and technology systems, ensuring smooth and secure information flow across departments to maintain operational efficiency.
- Collaborate Across Teams: Work closely with various departments, assisting with event planning, task management, and coordination to ensure alignment and successful project execution.
- Assist in Crisis Communication: Support the communication team in disseminating secure and accurate information during critical situations, enhancing internal response strategies and external messaging to stakeholders.
Operations Manager
LA Galaxy Soccer Center
01.2017 - 01.2021
- Managed Facility Operations: Oversaw daily operations, including housekeeping, maintenance, and safety procedures, ensuring a clean, organized, and efficient environment for staff and visitors.
- Supervised Staff: Set performance goals and motivated a team to meet targets for sign-ups and retention, consistently achieving and surpassing team objectives and conducted interviews with new coaching applicants.
- Financial & Stock Management: Managed budgets, tracked inventory, and ensured timely restocking of snack bar supplies, optimizing cost efficiency and inventory control.
- Compliance & Safety: Ensured compliance with health, safety, and regulatory standards through regular inspections and prompt resolution of any safety concerns or issues.
- Customer Service: Collaborated with the customer service team to resolve issues, address customer concerns, and enhance the overall visitor experience, ensuring high satisfaction levels.
- Soccer Coach: Provided guidance and mentorship to children, fostering skill development, teamwork, discipline, and engagement through structured coaching sessions.
Retail Sales Associate
Target
01.2019 - 01.2020
- Customer Service Associate: Delivered exceptional service by assisting customers with their purchases, answering inquiries, and maintaining a clean, organized store environment.
- Sales Driver: Drove sales through effective communication, leveraging product knowledge to recommend items and meet customer needs.
- Upselling: Utilized upselling techniques to enhance the customer shopping experience and increase sales by suggesting additional products.
- Product Demonstrations: Conducted product demonstrations, highlighting key features and benefits to educate customers and encourage purchases.
- Team Collaboration: Collaborated with team members to achieve sales goals, maintain store performance, and ensure a positive customer experience.
Education
B.A. - Communication Studies (Interpersonal And Organizational Emphasis)
California State Long Beach
Long Beach, CA05.2026
Associates Degree - Communications Studies
El Camino College
05.2024
MBA - Business Administration And Management
Califorina State, Long Beach
Long Beach, CA05.2029
CPP -
ASIS
08.2026
Skills
- Written/Verbal Communication
- Interpersonal Skills
- Teamwork
- Collaboration
- Conflict Resolution
- Problem Solving
- Critical Thinking
- Research
- Data Analysis
- Public Speaking
- Microsoft Excel
- Crisis Communication
- Relationship building and management
- Ethical Communication
- CCTV surveillance
- Detail-oriented
- General security
- Security guard license
- Incident reporting
- Report writing
- CCTV monitoring
- Emergency response
- Access control
- Patrol operations
- Access control management
- Threat assessment
- Crisis management
- Dispatch
- Crime prevention methods
Timeline
Global Security Officer
Mattel
01.2021 - Current
Retail Sales Associate
Target
01.2019 - 01.2020
Operations Manager
LA Galaxy Soccer Center
01.2017 - 01.2021
B.A. - Communication Studies (Interpersonal And Organizational Emphasis)
California State Long Beach
Associates Degree - Communications Studies
El Camino College
MBA - Business Administration And Management
Califorina State, Long Beach
CPP -
ASIS
Course Work
- Workplace Communications
- Interpersonal Communications
- Leadership Communications
- Public Speaking
- Economics
- Business Law: Ethics
- Rhetorical Analysis
- Mass Media Studies