Mark Agapov
Kent,WA
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
7
7
years of professional experience
Work History
Global security officer
Allied Universal Protection Services
05.2023 - Current
- Provide client members with customer service and concierge services by helping maintain badge access for vendors and full-time employees throughout the client's corporate space.
- Maintain the service-level agreement to reach alarms on time and to respond to any other emergencies that may arise.
- Communicated with team members daily to make sure assigned duties are maintained.
Security Specialist
Securitas Security, SeaTac, WA
SeaTac, WA
09.2020 - 05.2023
- Maintained client assets by providing patrols to the assigned building and work area.
- Communicate with full-time employees to assign loaner badges and to answer any questions.
- Provide customer service to the public, and observed and reported all activity in the area.
- Maintained client service level agreement for alarms and patrols.
IT Support Technician Intern
Slalom Consulting Group, Seattle, WA
Seattle, WA
09.2019 - 03.2020
- Greet employees who walk into IT and assist when possible.
- Learn how to assist in running diagnostics and coordinating with manufacturers to fix devices that need repair.
- Assist in monitoring and addressing new issues that are submitted for support.
Security Specialist/Electronic Inventory Specialist
Security Industry Specialists, Seattle, WA
Seattle, WA
12.2018 - 08.2019
- Managed and coordinated radio equipment and logistics for campus operations, ensuring all personnel were equipped to communicate with the business access control center.
- Monitored badge access control and confirmed client identities, resulting in zero intrusions on campus.
- Developed solutions for customer questions to help support all client teams, ensuring campus operations ran efficiently.
Education
Associate of Applied Science - Computer Network Support
Seattle Central College/ Year Up Program
Seattle, WA09-2019
undefined
Green River College
12-2017
Skills
- Computer Assembly and Disassembly
- Microsoft Office Suite/ Windows 10
- Business Communication
- Computer Software/Hardware Maintenance
- Customer Service
- Report writing
- Incident reporting
- Security guard license
- Relationship building and management
- Physical fitness
- Security equipment operation
Timeline
Global security officer
Allied Universal Protection Services
05.2023 - Current
Security Specialist
Securitas Security, SeaTac, WA
09.2020 - 05.2023
IT Support Technician Intern
Slalom Consulting Group, Seattle, WA
09.2019 - 03.2020
Security Specialist/Electronic Inventory Specialist
Security Industry Specialists, Seattle, WA
12.2018 - 08.2019
undefined
Green River College
Associate of Applied Science - Computer Network Support
Seattle Central College/ Year Up Program