Lisa Anderson
College Place,WA
Summary
Well-rounded and driven professional with more than 3 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Connect homeless population with social services.
2024 Washington State Certified Phlebotomist. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Healthcare Coordinator
Hawaii Homeless Healthcare Hui
03.2019 - 02.2020
- Leadership, Management, City, State and Community Advocate, Healthcare and Social Services, Case Management, Clinical Medical Assistant
Outreach Specialist
Institute of Human Services
10.2018 - 03.2019
- Identify and build rapport with individuals living on the streets or in vehicles, Provide individualized client support by developing a service plan to address barriers of homelessness, Social, medical and mental health, addiction, obtaining income or other benefits, medical insurance, documentations of Birth Certificates, ID, SS card, Complete follow-up and retention services, provide back-up documentation in client files, Maintain and complete accurate documentations, related data tracking systems including case notes, Respond to community request or concerns for street outreach intervention, Network, participate and communicate with community meetings, coalitions or other organizations for training and partnership, Supervise, lead, instruct and monitor Point in Time Survey
Office Administrative Assistant
Kalu Glass Company
07.2012 - 11.2012
- Secretarial, Accounting, HR duties, Receiving and ordering construction supplies for commercial projects
Bank Teller/CSR
First Hawaiian Bank
04.2008 - 07.2010
- Assist customers with deposits, cashing checks, monetary transfers, foreign currency exchange buy/sell, foreign draft, saving bonds, Merchant and Drive-thru window teller, Customer service regarding concerns or questions with personal accounts, Cross sales bank products, Cash handling and balancing cash register daily, Assist with opening new accounts, Relief Pool Teller, travel from branch to branch
Administrative Assistant
Hawaiian Island Solar
08.2006 - 04.2007
- Schedule solar installation projects, Complete monetary transaction or loan application, Process HECO & DPP documentations, Provide quality customer care and troubleshooting services by phone
Certified Nurse's Aide
Life Care Center of Kona
09.2001 - 11.2001
- Vital signs, charting, monitoring and reporting patient's care, Assist patients with Activities of Daily Living (ADL), CPR, First Aid, or wound care, ROM, Post/Med Surg, Rehabilitation, Long term, and Alzheimer's Unit
Education
Bachelor of Science - Nursing
Walla Walla Community College
Walla Walla, WA09.2026
AA degree Liberal Arts -
Windward Community College
01.2018
HS Diploma -
Campion Academy
01.1996
Skills
- Medical Clinic Management
- Patient Care Coordination
- Social Services
- Maintaining Patient Records
- HIPAA Compliance
- Patient Confidentiality
- Quality Improvement
- Cultural Competency
- Patient Care Assessment
- Butterfly Needle Technique
- Order of Draw
- Venipuncture
Certification
- Life Care Center of Kona, Hawaii, CNA, 2001
- Emergency Medical Training Center Hawaii, National CPT, 2010
References
- Andy Mounthondy, Hawaii Homeless Healthcare Hui (H4), Executive Director, 808-691-5309, 808-230-3069, Amounthongdy@queens.org
- Castro Masainai, Institute of Human Services, Outreach Program Management, 808-447-2865, 808-227-9039, Castrom@ihshawaii.org
- Cheryl Dodd, Providence St. Mary Medical Center, Cancer Center Research, 509-386-4003, Cheryl.Dodd@wwcc.edu
Timeline
Healthcare Coordinator
Hawaii Homeless Healthcare Hui
03.2019 - 02.2020
Outreach Specialist
Institute of Human Services
10.2018 - 03.2019
Office Administrative Assistant
Kalu Glass Company
07.2012 - 11.2012
Bank Teller/CSR
First Hawaiian Bank
04.2008 - 07.2010
Administrative Assistant
Hawaiian Island Solar
08.2006 - 04.2007
Certified Nurse's Aide
Life Care Center of Kona
09.2001 - 11.2001
Bachelor of Science - Nursing
Walla Walla Community College
AA degree Liberal Arts -
Windward Community College
HS Diploma -
Campion Academy
- Life Care Center of Kona, Hawaii, CNA, 2001
- Emergency Medical Training Center Hawaii, National CPT, 2010
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