Lisa Anderson

• Efficiently managed patient scheduling and appointment confirmations.
• Coordinated communication between healthcare providers and patients.
• Maintained accurate patient records and documentation systems.
• Handled insurance verification and billing processes diligently.
• Responded to patient inquiries with professionalism and empathy.
• Organized and maintained filing systems for patient records per HIPAA regulations.
• Compiled monthly financial reports for office manager review.
• Generated invoices for services rendered by healthcare facility.

• Processed patient billing information, ensuring timely management of accounts receivable.
• Reviewed insurance claims for accuracy and completeness prior to submission.
• Communicated with patients regarding billing inquiries and payment arrangements.
• Maintained detailed records of accounts and payment histories in systems.
• Collaborated with healthcare providers to resolve claim denials efficiently.
• Monitored aging accounts, ensuring prompt follow-up on outstanding balances.
• Verified account information accuracy, making necessary adjustments.
• Ensured compliance with laws, regulations, and company policies related to billing.

• Managed front desk operations, fostering a welcoming environment for clients.
• Scheduled appointments and maintained calendars for practitioners and clients.
• Facilitated clear communication between clients and wellness practitioners, enhancing service delivery.
• Processed client intake forms and accurately updated medical records, ensuring compliance and data integrity.
• Handled phone inquiries, providing information regarding available services.
• Assisted in office organization and maintained supplies inventory efficiently.
• Developed positive client relationships to enhance overall experience.
• Verified insurance and payment details to support billing processes and streamline client transactions.

Worked For Alcohol Drug Abuse Service.

• Facilitated client support for court-ordered 90-day in-patient program in collaboration with Drug Court and Probation to ensure compliance and successful rehabilitation.
• Conducted Medical Detox Assessments prior to enrolling them in a 90 day program. Some clients need to go to detox prior to going to a program.
• Secretary for 4 Service Chiefs
• Service Chief meetings to take meeting notes.
• Have 36 Drug and Alcohol Rehabilitation clinics to refer the clients.
• Coordinated scheduling of appointments and meetings within health care agency to optimize resource allocation and enhance service delivery.
• Processed intake forms and maintained patient records accurately and efficiently.
• Coordinated communication between departments to ensure seamless operations.
• Organized and maintained office files, records, and documents.
• Completed data entry tasks accurately and efficiently utilizing various software programs.
• Answered and directed incoming calls to appropriate personnel.
• Delivered administrative support across multiple departments to streamline operations and improve interdepartmental communication.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Performed general office duties such as filing, photocopying, faxing and scanning documents.
• Maintained an organized filing system for all business documents including contracts, legal forms, correspondence.
• Assisted with research projects by gathering data and preparing summaries of findings.
• Handled incoming and outgoing mail and packages, including preparation for shipping.
• Provided customer service, addressing inquiries and resolving issues promptly.
• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
• Utilized office equipment such as printers, copiers, and fax machines efficiently.
• Maintained confidentiality of sensitive information and documents.
• Facilitated internal communication by distributing memos and announcements.
• Assisted in the onboarding process for new hires by preparing workspaces and materials.
• Ordered office supplies and managed inventory to ensure a well-stocked office.
• Supported the planning and execution of corporate events and meetings.
• Oversaw front desk activities, ensuring a positive first impression for all guests.

• Processed STD testing from health care clinics and private sector in Orange County, ensuring accurate handling of sensitive information.
• Processed patient information through electronic health record systems to enhance efficiency.
• Maintained data accuracy and integrity in health information databases.
• Compiled monthly reports for state Office of AIDS using accurate data entry.
• Collaborated with epidemiology to address communicable disease concerns.
• Assisted healthcare staff with scheduling appointments and managing patient records.
• Coordinated communication among team members to enhance service delivery and streamline workflows.