Lisa Eckert
Franklin,Tennessee
Summary
- Dedicated healthcare professional known for a steadfast commitment to enhancing patient care while achieving strategic company objectives. Expertise in performance improvement, metrics analysis, and team leadership. Adaptable in fast-paced healthcare environments with a focus on leveraging skills to advance patient safety standards.
Overview
26
26
years of professional experience
Work History
Stroke and Quality Coordinator
Southern Hills Medical Center
Nashville, TN
03.2018 - Current
- Directed Stroke Program to achieve and maintain the Joint Commission's Primary Stroke Center recertification in 2018, 2022, and 2024.
- Facilitates evidence-based practice, clinical care, alongside medical professionals, for enhanced program outcomes.
- Partnered with the Emergency Department team to achieve Door-to-Needle times of 77% in less than 45 minutes, and 84% in less than 60 minutes in 2024.
- Enhanced clinical outcomes through rigorous analysis of stroke and sepsis program data to meet organizational goals.
- Supports the Physician Practice Evaluation Committee.
- Reviews facility mortalities and complications.
- Validates facility Core Measures and Clinical Outcome Measures.
- Provides onboarding and ongoing education to physicians, residents, and nurses for clinical documentation improvement, stroke and sepsis.
Quality Nurse Coordinator
Southern Hills Medical Center
Nashville, TN
12.2017 - 03.2018
- Monitored core measures and implemented action plans to address outliers and variances.
- Analyzed cases of mortalities and complications for patient care improvement opportunities.
Care Assure Nurse Navigator Southern Hills and StoneCrest Medical Centers
Tri Star Division
Nashville, TN
01.2017 - 12.2017
- Optimized healthcare processes through coordination of services and patient-centered resources
- Navigated patients through healthcare system by resolving access issues
Sales Associate
Chico’s FAS
Nashville, TN
01.2013 - 05.2017
- Worked with fellow sales team members to achieve group targets.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Registered Nurse, On Call
Gentiva Hospice
Nashville, TN
01.2014 - 01.2017
- Provided specialized nursing care to patients, families, and caregivers under physician direction.
- Guided team through regular review of immediate challenges, understanding outcomes, and applying appropriate solutions.
- Communicated crucial care concepts for enhanced end-of-life experiences.
Clinical Informatics Project Director
White River Health System
Batesville, AR
01.2008 - 03.2011
- Directed leadership in overseeing the implementation of electronic medical documentation systems
- Conveyed intricate ideas and challenges to various organizational levels.
- Spearheaded the use of integrated software across nursing units to enhance inventory and supply processes
- Conducted evaluations of capital expenditures to support adherence to project budgets
Performance Improvement Consultant
Antczak, Inc.
Jacksonville, FL
01.2004 - 01.2008
- Developed customized safety initiatives to reduce fall risk and improve pressure ulcer management across medical institutions.
- Facilitated follow-up visits to guide nursing leadership in crafting tailored strategies, improving patient safety initiatives, and reducing supply chain expenses.
- Designed cost-effective strategies, integrating specialty products for enhanced patient care in hospitals and nursing facilities.
- Spoke on patient safety issues at numerous national symposiums.
Quality and Performance Improvement Manager
St. Vincent’s Health System
Jacksonville, FL
01.2001 - 01.2005
- Oversaw operations and staff of the Quality and Performance Improvement department for an acute care hospital with 528 beds, and a skilled care facility with 212 beds.
- Performed comprehensive reviews of clinical risk cases alongside Risk Management specialists.
- Oversaw the Patient and Physician Satisfaction Programs.
- Collaborated on the creation of an award-winning Patient Satisfaction Toolbox, recognized by the Florida Agency for Health Care Administration.
- Led an interdisciplinary Skin and Wound Care Committee, achieving a reduction in the incidence of pressure ulcers from 10% to 1%, and a reduction in specialty bed rentals of $250,000 annually.
- Participated in IHI's Breakthrough Improvement initiative with the project: Eradicating hospital-acquired pressure ulcers.
Organizational Improvement Resource Team
Baptist/St. Vincent’s Health System
Jacksonville, FL
01.1999 - 01.2001
- Supported identification efforts that resulted in $25 million in combined savings and revenue growth.
- Coordinated efforts with executive teams to ensure cohesive alignment between business objectives and processes..
Education
MSN, Master of Science Nursing -
University of Phoenix
Jacksonville, FLBSN, Bachelor of Science Nursing -
Harding University
Searcy, ARSkills
- Critical thinking skills
- Self motivation
- Relationship building
- Training and development
- Analytical skills
- Microsoft applications
Timeline
Stroke and Quality Coordinator
Southern Hills Medical Center
03.2018 - Current
Quality Nurse Coordinator
Southern Hills Medical Center
12.2017 - 03.2018
Care Assure Nurse Navigator Southern Hills and StoneCrest Medical Centers
Tri Star Division
01.2017 - 12.2017
Registered Nurse, On Call
Gentiva Hospice
01.2014 - 01.2017
Sales Associate
Chico’s FAS
01.2013 - 05.2017
Clinical Informatics Project Director
White River Health System
01.2008 - 03.2011
Performance Improvement Consultant
Antczak, Inc.
01.2004 - 01.2008
Quality and Performance Improvement Manager
St. Vincent’s Health System
01.2001 - 01.2005
Organizational Improvement Resource Team
Baptist/St. Vincent’s Health System
01.1999 - 01.2001
MSN, Master of Science Nursing -
University of Phoenix
BSN, Bachelor of Science Nursing -
Harding University
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