Summary
Overview
Work History
Education
Skills
Accomplishments
Performance Recognition
Outside Activity
Timeline
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Lisa Armitage

Oxford,OH

Summary

Personable and dedicated Customer Service Representative with extensive experience in the retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

30
30
years of professional experience

Work History

Front End Cashier

Kroger
Oxford, OH
05.2021 - Current
  • Helped customers complete purchases, locate items and join reward programs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Operated cash register to record all transactions accurately and efficiently.

E-Commerce Associate

Krogers Grocery Store
Oxford, OH
09.2017 - 11.2019
  • Monitored website traffic and customer reviews to evaluate responses to site updates.
  • Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Served customers in a friendly, efficient manner following outlined steps of service.

Medical Transcriptionist

Various Doctors And Hospitals
Nationally, Nationally
04.1995 - 05.2017
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results, and home care forms.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Referred to variety of medical sources to prevent mistakes in medical terms.
  • Edited drafts created from speech recognition software.

Education

Certification - Medical Transcription

Allied Business Schools
Laguna Hills, CA

M.Ed. - Education

Miami University
Oxford, OH

Bachelor of Science -

Miami University
Oxford, OH

Skills

  • Cash Register Operations
  • Work Task Prioritization
  • Honest and Ethical
  • Cooperative Attitude
  • Customer Relations

Accomplishments

    Awarded 5 Presidential Shirts in recognition of outstanding customer service.

Performance Recognition

Associates were awarded points to receive a pin, a series of stars (switched to spoons, and a shirt for 25 positive customer comments.

Outside Activity

Founded and successfully ran a canine rescue group. worked with 150 nationally

located volunteers, shelters and organizations. Provided web site creation and a newsletter for all interested parties.

Timeline

Front End Cashier

Kroger
05.2021 - Current

E-Commerce Associate

Krogers Grocery Store
09.2017 - 11.2019

Medical Transcriptionist

Various Doctors And Hospitals
04.1995 - 05.2017

Certification - Medical Transcription

Allied Business Schools

M.Ed. - Education

Miami University

Bachelor of Science -

Miami University

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