LISA ASHLEY
San Antonio,TX
Summary
Dynamic customer service professional with experience at Alorica, excelling in inbound credit card support and loan verification. Proven ability to resolve conflicts and enhance customer satisfaction through strong problem-solving and people skills. Committed to maintaining regulatory compliance and meticulous documentation, ensuring a seamless customer experience.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE
ALORICA
San Antonio, USA
01.2023 - 07.2024
- Assisted customers with issues and concerns with loan servicing and credit card related questions.
- Document information related to each customer interaction for future review.
- Maintain and update customer information in computer systems as necessary.
COVID TESTING TECHNICIAN
COMMUNITY LABS
01.2021 - 01.2022
- Worked with members of the public to perform COVID19 testing during the pandemic.
- Worked in a fast paced medical environment and utilized management and people skills.
Education
Court Reporting Program - Information and Communication Technology
SAN ANTONIO COLLEGE
San Antonio01.2023
Fine Arts - Architecture
UNIVERSITY OF TEXAS- SAN ANTONIO
San Antonio01.1993
Skills
- Inbound credit card support
- Loan Verification Specialist
- Collaboration skills
- Client engagement
- Solution-oriented approach
- Troubleshooting
- Client support
- Digital competency
- Customer service
- Problem solving
- Conflict resolution
- Loan processing
- Customer relationship management
- Strong attention to detail
- Time management
- Regulatory compliance
- Customer service documentation
Bonus skills
- Competent using legal terminology
- background in sales
- experienced in conflict negotiation
- Excellent reading and comprehension
References
References available upon request.
Timeline
CUSTOMER SERVICE
ALORICA
01.2023 - 07.2024
COVID TESTING TECHNICIAN
COMMUNITY LABS
01.2021 - 01.2022
Court Reporting Program - Information and Communication Technology
SAN ANTONIO COLLEGE
Fine Arts - Architecture
UNIVERSITY OF TEXAS- SAN ANTONIO
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