Tammy Gardner
Springboro,OH
Summary
Dedicated Customer Service Representative with more than 12 years in retail and customer service. Possessing second-to-none commitment to customer service. Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty. Proactive Customer Service Executive with the resolve to remain calm under extreme pressure. Ready to take a dedicated career in customer service. Customer service and sales expert identifies customer needs and delivers solutions to problems.
Overview
28
28
years of professional experience
Work History
Customer Service
Target
Dayton, OH
11.2011 - Current
- Answered many calls per shift to assist with customer questions and concerns.
- Collaborated with others to discuss new opportunities.
- Identified needs of customers promptly and efficiently.
- Delivered products to customer locations on time.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Counted and balanced cashier drawers.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Welcomed customers, offering assistance to help find store items.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Resolved customer complaints in a professional manner.
- Answered phone calls to assist customers with questions and orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Operated cash registers to process payments for goods and services.
- Scanned items and checked pricing on cash register for accuracy.
Customer Service Representative
Randalls Food and Drugs
Austin , TX
10.1995 - 10.1998
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Consulted with customers to resolve service and billing issues.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collected deposits or payments and arranged for billing.
- Answered inbound calls, chats and emails to facilitate customer service.
- Ensured that all documentation was accurate prior to submitting for approval or processing.
- Reported daily averages and shortages to operations department.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Westover High School
Fayetteville, NC05-1994
Some College (No Degree) - Medical Coding
DeVry University
Downers Grove, ILSkills
- Account Management
- Customer Service
- Call Documentation
- Order Processing
- Customer Service Excellence
- Issue and Complaint Resolution
- Inbound and Outbound Calling
- Inbound Call Management
- Order and Refund Processing
- Problem Resolution
- Customer Data Confidentiality
- Order Fulfillment
- Understanding Customer Needs
- Call Center Operations
- In-Store Support
- 40 Wpm Typing Speed
- Calm and Professional Under Pressure
- Credit Card Payment Processing
- Policies and Procedures Adherence
- Professional Phone Voice
- Customer Relations
- Data Entry
- Microsoft Office
- Billing Adjustments and Refunds
- LiveChat Messaging
- Product Sales
- Sales Transactions
- Transaction Processing
- Product Knowledge
- Direct Sales
- Payment Acceptance
- Retail Sales Customer Service
- Guest Relations
- Payment Processing
- Bill Processing
Timeline
Customer Service
Target
11.2011 - Current
Customer Service Representative
Randalls Food and Drugs
10.1995 - 10.1998
High School Diploma -
Westover High School
Some College (No Degree) - Medical Coding
DeVry University