Lisa Backus
Ogdensburg,NY
Summary
Dynamic and results-driven professional with experience as a Correctional Officer at NYSDOCCS, skilled in conflict resolution and emergency response. Proven ability to enhance safety and reduce contraband incidents through vigilant monitoring and effective de-escalation techniques. Strong multitasking capabilities foster positive interactions in high-pressure environments.
Overview
31
31
years of professional experience
Work History
Correctional Officer
NYSDOCCS
02.2005 - 03.2025
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Wait Staff Member
Casablanca Restaurant & Bar
06.1999 - 02.2005
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Clerk
Stewart's Shops
03.1994 - 04.1999
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
High School Diploma -
Gouverneur High
Gouverneur NY06-1984
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Cultural sensitivity
- Negotiation
- Multitasking
Timeline
Correctional Officer
NYSDOCCS
02.2005 - 03.2025
Wait Staff Member
Casablanca Restaurant & Bar
06.1999 - 02.2005
Clerk
Stewart's Shops
03.1994 - 04.1999
High School Diploma -
Gouverneur High
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