Lisa Balderas
San Antonio,TX
Summary
Versatile professional experienced in overseeing and coordinating organizational operations across multiple departments. Well-versed in process optimization, performance management, and team coordination. Adept at developing and implementing strategies to improve efficiency, increase target sales, and adjust inventory based on customer feedback. A motivated, collaborative leader with excellent problem-solving, communication and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Merch Team Leader
American Eagle Outfitters
09.2022 - Current
- Created and maintained merchandise assortment plans, ensuring alignment with brand image, target market, and financial goals
- Identified business opportunities and risks by analyzing sales performance and gathering marketplace data
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Developed and implemented successful sales strategies to increase customer base and revenue
- Demonstrated leadership skills in training, coaching and motivating employees to achieve team objectives
- Created weekly schedules for staff based on store needs, budget constraints, and employee availability
- Adhered to loss prevention guidelines and deterred shoplifting to alleviate shrink
- Monitored customer feedback surveys to understand customer needs and address any complaints promptly
- Managed a team of Sales Associates, providing coaching and guidance to maximize individual success
- Assisted with sales forecasting and planned to meet company overall sales growth goals
- Developed and implemented successful sales strategies to increase customer base and revenue
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
Selling Team Leader
American Eagle Outfitters
04.2021 - 09.2022
- Developed and implemented successful sales strategies to increase customer base and revenue
- Assisted customers with product selection to ensure customer satisfaction
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
Sales Lead
American Eagle Outfitters
03.2020 - 04.2021
- Developed and implemented successful sales strategies to increase customer base and revenue
- Assisted customers with product selection to ensure customer satisfaction
Sales Associate/ Cash Lead
American Eagle Outfitters
10.2018 - 03.2020
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers
KIN (Kids Involvement Network) Assistant
Northeast ISD
08.2017 - 03.2020
- Developed and implemented engaging after-school activities that encouraged creativity, socialization, and physical activity
- Maintained a safe learning environment by implementing behavior management techniques
- Communicated with parents and guardians regarding academic, behavioral, or safety concerns
Education
Interdisciplinary Stupid -
University of the Incarnate Word
San Antonio, TX12.2021
High School Diploma -
Theodore Roosevelt High School
San Antonio, tx06.2017
Skills
- Sales performance analysis
- Mentoring
- Coaching
- Sales strategy development
- Leadership
- Scheduling
- Loss prevention
- Customer feedback analysis
- Team management
- Sales forecasting
- Customer assistance
- Cash register operation
- Product knowledge
- Activity planning
- Behavior management
- Communication
- Problem-Solving
- Goal Setting
- Analytical Skills
- Key Performance Indicators
- Staff Training and development
- Supervision and leadership
Timeline
Merch Team Leader
American Eagle Outfitters
09.2022 - Current
Selling Team Leader
American Eagle Outfitters
04.2021 - 09.2022
Sales Lead
American Eagle Outfitters
03.2020 - 04.2021
Sales Associate/ Cash Lead
American Eagle Outfitters
10.2018 - 03.2020
KIN (Kids Involvement Network) Assistant
Northeast ISD
08.2017 - 03.2020
Interdisciplinary Stupid -
University of the Incarnate Word
High School Diploma -
Theodore Roosevelt High School
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