Lisa Barringer
Albemarle,NC
Summary
Well-qualified Assistant Property Manager as well as Office Assistant IV in previous position with the State of NC with proven success in improving operations and solving problems.
Dedicated employee enthusiastic about creating successful relationships with peers, consumers, property owners, and vendors with the ability to manage conflicts and work on a solution to problems. Knowledgeable in commercial property management as well as in the field of intellectual and developmental disabilities which include severe, profound, and high risk male individuals with mild to modern I/DD and history of mild criminal activity in the State's largest institution for the I/DD population.
All this makes for a successful career history comprising more than 30 years.
Attention to detail, problem solving, decision making, functioning as a liaison between employer and consumer is vital to success, and being a team player. Excellent skills in customer service, telephone etiquette and issue response.
Overview
35
35
years of professional experience
Work History
Assistant Property Manager
NAI Southern Real Estate
09.2017 - Current
- Provided commercial property management services to over 100 properties and several hundred tenants. Key properties include Novant Health medical practices and all Charlotte Ear, Eye, Nose & Throat (CEENTA) medical offices. City of Charlotte's Transportation Center, shopping centers, and office buildings.
- Handle tenant needs and complaints promptly and appropriately, submitting work orders to mobile maintenance team or contacting vendor. Coordinate annual winter weather contracts, utilities, and other service contracts. Work with team of 12 of Property Management staff including Director/Senior VP, Operations Manager, property managers and crew of mobile maintenance technicians.
- Handled monthly funding questions for Novant, CEENTA, City of Charlotte, and several property owners.
- Keep data base of properties and keep in touch regarding any pertinent announcements needed to replay to tenants.
- Enter new tenant and property owner information.
- Set up and transfer utility accounts for newly acquired properties.
- Must be able to juggle multiple tasks, sometimes as many as 4-6 at one time as requests for maintenance, accounting payable inquiries, delinquency letters, city ordinance compliance, state inspections, and more. All this is in addition to addressing immediate needs of property owners, tenants, upper management, accounting, and real estate brokers. Working in Property Management at a full service commercial real estate company that has been in business for over 100 years, requires excellent rapport with tenants, being able to handle challenging incidents may come up.
- When critical property damages occur this becomes priority and knowing how to prioritize comes down to type of service tenant offers as well as assessing whether any injuries are involved. This includes notifying maintenance technicians as well as vendors as needed.
- File insurance claims for damages to property as well as customer accidents on property, keeping open memo to file on every detail until incident is resolved,.
- Excellent computer skills using AvidXchange, MRI, Worldox, Building Engines, Excel, Word, and Adobe Acrobat are required for this position.
- Prepare management agreements and management proposals, letters, and emails to vendors and tenants.
- Composed letters and memos for tenants, vendors and proof for accuracy my own work, work of administrative assistant as well as the Director of Property Management/Senior Vice President who relies on my grammar and spelling expertise before sending anything out. Most correspondence is sent electronically.
- Supervised department administrative assistant; assisted in interviewing and hiring this position.
Office Assistant IV
State Of North Carolina Caswell Developmental Ctr
09.1993 - 09.2017
- Completed tasks as office manager in admissions and discharges department as well as Administrative Assistant for Caswell Center Foundation, Inc. (501 c 3), composing letters, reports, admission applications, individual behavior programs, social worker visitation summaries/screenings of possible admissions, discharge summaries, statistical data, newsletters, brochures, coordinating fundraisers, coordinating use of center's hospitality house for families of center residents, filing, and copying. Served on Center's admission committee taking minutes and putting together admission packets, emailed and mailed to committee members. In addition to above, for Foundation, coordinated grant program for individuals with Intellectual and Developmental Disabilities and their families.
- Interacted with community and state leaders as well as coworkers and families of individuals by phone, through letters, email, and in person.
- Maintained and updated office records, both digital and physical. Did weekly newsletter for Center providing client and staff information and announcements. Distribution posted online as well as printed for residential areas.
- Welcomed office visitors and individuals to Center. Admission and discharge office, also known as Community Services, was often first stopping place for visitors on campus because we also partnered with volunteer services.
- On multiple committees, including longtime coordinator of blood drives.
- Won several Center awards, as well as many awards through State Employees Association of NC where I was active as communications chairperson, secretary and treasurer.
- Before State downsized and reorganized DHHS, I was key part with designing brochures and handouts for behavior management work shops. Handled work shop budget account, purchasing items needed by regional coordinators for early intervention and for Center to assist community support workers who worked in group home environments. Eventually these workshops became part of Caswell Center Foundation sponsoring professional workshops related to the I/DD population. Caswell had been a regional education support network for professionals in the community where many of the residents of the Center were discharged to. This was a good, affordable resource.
- Before downsizing and reorganizing of DHHS, also played key role assisting social workers/Parent Trainers, who went out into the community to work with educators, work programs, and families on behavior plans designed for the individual in the community. I assisted in preparing the reports after each visit and submitting to area Mental Health Centers.
Office Manager
Dixie Greene Farms
06.1992 - 09.1993
- Maintained computer and physical filing systems.
- Payroll for retail and farm employees as well as spring/summer seasonal H2 migrant workers.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed AR/AP accounts, and generated invoices, and handled loans, funds withdrawal, deposits, and petty cash. Prepared payroll and fuel tax reports.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving. Ordered items for retail store, including fuel.
Payroll/AP (2 Yrs), Real Estate Office Asst (2 Yrs
Chetola Resourt
06.1988 - 08.1992
- Maintained confidentiality 40 employee records and payroll information.
- Processed manual checks for employees in accordance with company policies.
- Processed timecards and payroll data for team of employees.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Handled hiring packets with new employees and entering tax information into payroll program.
- Handled workers compensation claims.
- Quarterly timeshare invoices prepared, and mailed.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Entered accounts payable data, as well as update GL for supervisor.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- When promoted to real estate office I prepared and maintained accurate property listings, sales contracts and closing documents.
- Prepared/designed real estate ads for local media as well as an ad for Southern Living Magazine and updated resort restaurant menu as needed.
- Maintenance the resort owner over real estate's calendar, handled correspondence, as well as incoming and outgoing mail.
- Assisted real estate brokers as needed and to watch desk if they were out on tours.
- Excellent communication over the phone as well as in person was a must and being able to direct potential property owners and renters to the correct department.
Education
Associate of Applied Science - Executive Secretarial Science
Forsyth Technical Community College
Winston-salem, NC05.1998
Skills
- Assist with staff management/overtime for property management maintenance technicians
- Coordinate maintenance days off, vacation days, sick days
- Knowledge of accounting practices/procedures regarding property management invoices received and preparing billing for some managed properties
- Computer programs, MRI accounting program, AvidXchange AP program, Worldox electronic filing/data storage system, Building Engines property management program, Field to Base work order program, Novant Health's Lesco work order program, City of Charlotte's Supplier Diversity System, Excel, Word, Outlook, and Publisher
Accomplishments
I was a member of the State Employees Association of NC (SEANC) for over 24 years and most of my membership time I was active in a position within my district service in many roles from communications chairperson to secretary/treasurer. I assisted with new employee orientation, State level committees as well as local chapter and state level recognitions/awards. This position also had me assist with new employee orientation and going over SEANC and the benefits of membership. Assisted with enrollment of new SEANC members.
At Caswell Developmental Center I served on many committee. I was head of the State Employees Combined Campaign for several years, with my first year as chairperson, raising the most money ever for the charities that participate in the SECC. I was recognized by the State level chairperson for my outstanding role. I also served as the center's wellness committee health fair coordinator and as previously mentioned, blood drive coordinator.
As a Cub Scout leader I started a program with the Pack I was a part of coming to Caswell Developmental Center to Christmas carol and provide gifts to the unit/home that was chosen by volunteer services for the group to sing for. This since, started an annual tradition for this Cub Scout pack.
Over the years while living in Kinston, NC I volunteered in schools, sports, community festivals,, and service as treasurer for a county commissioner campaign, which enabled me to learn new skills through the board of elections.
Additional Information
Notary Public
While living in Kinston, NC my name was Lisa Burwell, I have since gotten remarried.
Timeline
Assistant Property Manager
NAI Southern Real Estate
09.2017 - Current
Office Assistant IV
State Of North Carolina Caswell Developmental Ctr
09.1993 - 09.2017
Office Manager
Dixie Greene Farms
06.1992 - 09.1993
Payroll/AP (2 Yrs), Real Estate Office Asst (2 Yrs
Chetola Resourt
06.1988 - 08.1992
Associate of Applied Science - Executive Secretarial Science
Forsyth Technical Community College
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