Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Barton

Dalton,GA

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

32
32
years of professional experience

Work History

Customer Service Representative

NTech Indutries LLC
Dalton, GA
08.1999 - Current
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed strong customer relationships to encourage repeat business.

Front End Manager

Big B Cleaners
Dalton, GA
10.1992 - 08.1999
  • Performed minor repairs on clothing such as replacing buttons, zippers or stitching seams.
  • Provided customers with information about pricing, payment options and special offers available.
  • Kept records of incoming garments, outgoing deliveries, payments received and inventory levels.
  • Processed incoming garments, sorted them into categories and marked them for cleaning.
  • Greeted customers, collected items, and recorded contact information.
  • Retrieved and delivered laundry from customer locations.
  • Attached tags to identify customer items.
  • Closely inspected clothes, rugs, curtains and other items to find spots or damage before cleaning.
  • Took payment for completed services and issued receipts with cash register or POS system.

Education

GED -

Northwest High School
Tunnel Hill, GA
03-1989

Skills

  • Report Generation
  • Scheduling
  • Product Knowledge
  • Data Collection
  • Account updating
  • Information Security

Timeline

Customer Service Representative

NTech Indutries LLC
08.1999 - Current

Front End Manager

Big B Cleaners
10.1992 - 08.1999

GED -

Northwest High School

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Lisa Barton