Lisa Bell
IT RACF Administration
Saltillo,MS
Summary
Solutions-oriented IT Systems Engineer with extensive expertise in Data Security Administration, skilled in planning and implementing robust information security solutions aligned with business objectives. Recognized for a unique blend of management, technical, functional, and qualitative skills that facilitate effective communication and collaboration across diverse teams. Proven ability to coordinate and direct all phases of project-based initiatives while managing, motivating, and leading project teams to achieve optimal results. Committed to driving innovation and enhancing security measures to protect organizational assets and ensure data integrity.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Information Security Analyst II
BANCORPSOUTH/CADENCE BANK
03.2021 - Current
- In-depth understanding of Z/OS operations, components, and subsystems and their interfaces to RACF & CICS
- Establish and maintain best practices, processes and procedures
- Ensure the user community understands and adheres to procedures necessary for maintaining security.
- Participate in security meetings and activities.
- Resolve IT issues across a wide range of technologies and applications.
- Maintain the security profiles for Information Services and TSO access for all users.
- Actively involved in security audits. FDIC,SOX, and Internal audits, Disaster Recovery Testing, and Acquisitions.
- Provide 2nd level support for day-to-day security requests including afterhours support.
- Create, modify, and delete authorization and user profiles which allow access to computer resources such as CICS, production application files, TSO, distribution lists to protect company proprietary information and other access controls on mainframe and windows networks.
- Coordinate with individuals and support groups for aid in problem and outage recovery.
- Use Wrike ticketing system to track ticket progress and enter updates to have on-going record of case activity until resolution is reached and ticket closed
- Establish and maintain best practices, processes and procedures
- Strong understanding and background of working with a complex Active Directory in a multi domain environment/Develop organizational units in Active Directory and manage user security with group policies
Technical Support Analyst
Hays Talent Solutions Llc
05.2020 - 03.2021
- Resolve IT issues across a wide range of technologies and applications
- Identify and enact process and technical improvements including automation
- Ensure supportability and quality are maintained with the introduction of production changes
- Enhance client relationships and provide support and options for their Technical needs
- Troubleshooting experience with Hardware Peripherals, Skype, and Software Settings
- Specific experience trouble shooting PC Microphone & Speakers
- Experience installing/uninstalling applications on Windows 10 and macOS 10.15
- Ability to troubleshoot both Mac and Windows workstations
- Ability to multitask and effectively work with geographically dispersed technical teams including outsourced
- Client: UBS Financial Services (Remote Position)
Mainframe Security Access Administrator
Interactive Business Solutions (IBS)
06.2018 - 10.2019
- Establish and maintain best practices, processes and procedures to underpin the onboarding, transfers and off-boarding processes for all user accounts, security groups & distribution lists to protect company proprietary information
- Perform cross platform audits of Active Directory objects and user permissions
- Manage User Accounts on WindowsNT (Creation, Deletion, Permissions, and VPN Access)
- Strong understanding and background of working with a complex Active Directory in a multi domain environment/Develop organizational units in Active Directory and manage user security with group policies
- Create and maintain email accounts and public folder access through MS Exchange System Manger
- Serve as lead contact for Service Desk Support Technicians, to provide assistance when trouble-shooting desk side issues, including issues which could be server related
- Use ServiceNow ticketing system to track ticket progress and enter updates to have on-going record of case activity until resolution is reached and ticket closed
- Client: Ohio National Financial Services (Remote Position)
HealthCare Help Desk Analyst/Go-Live Support
Ettain Group
04.2018 - 06.2018
- Go live and post go live support in the command center within a fast-paced environment
- Assisted medical staff with login issues; Troubleshoot and proactively communicated and addressed issues that would arise during the Go-Live implementation process
- Performed 1st & 2nd level IT support-related activities on issues regarding the user of Cerner Millennium Apps and Epic Software
- Command Center-Help Desk phone triage calls, reset end user passwords
- Assisted with workflow issues and logging unresolved issues with Powerchart, IView, AppBar
- Client: Steward Health
Associate Director / Nashville Regional Representative
UBS Investment Bank
01.2016 - 04.2017
- In-depth knowledge of RACF, Vanguard Administrator and excellent working knowledge of security on the z/OS mainframe.
- Supports the team paper rotation as scheduled.
- Works independently with only general direction and guidance. High degree of commitment to the team and division success.
- Involved in security audits. FDIC, SOX, Internal audits, Disaster Recovery Testing, and Acquisitions to find vulnerabilities, engineer a remediation strategy, and remediate findings
- Focus on Prevention of issues by schedule audit and running of automation jobs to make sure there are no security issues with regards to Offshore and Onshore access.
- Manage access based on the client’s security levels described in the contract.
- NETCool Alert Monitoring and ServiceNow ticketing system knowledge
- Excellent communication, presentation and interpersonal skills, with the ability to initiate new projects with the clients and successfully work them to a conclusion.
RACF Systems Engineer
Wal-Mart Stores, Inc.
11.2006 - 10.2015
- Extensive experience with RACF, CICS, DB2, MQ, JES2, VTAM, TSO/ISPF
- Worked in ServiceNow ticket tracking system to review, assign, work and report on all tickets assigned to section responsibilities. Identify the root cause, remediation and fix for all the incidents raised with in the Service Level Agreements. (SLA)
- Participate on security projects with project managers, planners, application developers building technologies to business problems based upon security best practices.
- Support the team paper rotation as scheduled.
- Team player and a team builder having proven capabilities. Have the ability to develop and lead a team, perform under pressure and lead by example.
- In depth understanding of Active Directory including object permissions.
- Remote Position
RACF / Senior Security Administrator
BANCORPSOUTH
01.1997 - 10.2006
- In-depth understanding of Z/OS operations, components, and subsystems and their interfaces to RACF, especially CICS. Interface with the user community in order to understand security needs and implement procedures.
- Ensure the user community understands and adheres to procedures necessary for maintaining security.
- Participate in security meetings and activities.
- RACF Administration & Security Policy Enforcement
- Provide reports to supervisors regarding effectiveness of data security and make recommendations for the adoption of new procedures.
- Maintain the security profiles for Information Services and TSO access for all users. Actively involved in security audits. FDIC,SOX, and Internal audits, Disaster Recovery Testing, and Acquisitions.
- Provide 3rd level support for day-to-day security requests including afterhours support.
- Create, modify, and delete authorization and user profiles which allow access to computer resources such as CICS, production application files, TSO and other access controls on mainframe and windows networks.
- Review security logs and violation reports. Analyze and resolve security problems to minimize system down time.
- Coordinate with individuals and support groups for aid in problem and outage recovery.
- IBM zSecure Admin, Audit, Alert, and Command Verifier
Production Control Analyst
BANCORPSOUTH
01.1995 - 01.2002
- Responsible for the scheduling and setup of computer production runs
- Make JCL changes to schedule jobs in proper sequence/timing; developed automated schedules to include design, set-up of calendars, etc.; alter set schedules as needed to accommodate unusual/unexpected situations/requests. Reviewed jobs for successful runs/completions.
- Knowledge of quality assurance procedures and processes.
- Dealt with problems in job control and operational documentation and worked to resolve such issues.
- Ensured production standards were enforced prior to implementing new information systems into production. Reviewed codes, printouts, etc., for problems. Defined problems detected and worked to resolve problems.
- On call for after hours and weekend support and logging on from home for night-time problem resolution.
- Extensive knowledge of principles/practices of data processing. IBM MVS/TSO, VSE, VM/CMS, MVS, JCL, CA7
Senior Help Desk Analyst
BANCORPSOUTH
09.1988 - 01.1995
- Performed a variety of computer support duties including, but not limited to the following: phone support for issues and/or questions being reported to the Help Desk.
- Performed technical analysis and troubleshooting of PC based errors.
- Provided telephone direction and support on operational and maintenance aspects of equipment.
- Implemented a variety of user services as directed by supervisor (i.e. repairs, moves, etc.)
- Resolved application and user support issues.
- Worked with other IT personnel to resolve system and network issues.
- Responsible for providing first level support for all hardware and software related issues.
- In depth knowledge of multiple applications and systems so as to be able to quickly and effectively help users with their problems.
- Provided answers to computer users’ problems, supplying training and feedback to those users to lessen the occurrence of future problems, troubleshooting difficult or unusual situations, and suggesting workflow improvements to management.
Education
Itawamba Community College
Fulton, MS01.1987
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Memphis State University
Memphis, TN01.1985
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Briarcrest Baptist High School
Memphis, TN01.1984
Skills
- Mainframe systems administration
- Active Directory management
- Experience with Hitachi ID identity solutions
- Access control
- Data protection
- Developing security plans
- Data security
- Application security
- Identity management
- Reporting and documentation
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Network security
- Teamwork and collaboration
Certification
- Alltel Architecture Systems (GN) Security
- Vanguard Enterprise Security Expo & RACF Users Training (6 years)
- IBM Exploiting the OS/390 Security Server (RACF)
- EKC RACF Advanced I: Identifying Exposures
- EKC RACF Advanced II: Extended Features
- IBM AS/400 Security Concepts and Implementation
- IBM Implementing RACF Security for CICS/ESA
- IBM Effective RACF Administration
- Verhoef MVS Operator Training
- Verhoef MVS Job Control Language
- CheckFree Report Manager System Administration
Timeline
Information Security Analyst II
BANCORPSOUTH/CADENCE BANK
03.2021 - Current
Technical Support Analyst
Hays Talent Solutions Llc
05.2020 - 03.2021
Mainframe Security Access Administrator
Interactive Business Solutions (IBS)
06.2018 - 10.2019
HealthCare Help Desk Analyst/Go-Live Support
Ettain Group
04.2018 - 06.2018
Associate Director / Nashville Regional Representative
UBS Investment Bank
01.2016 - 04.2017
RACF Systems Engineer
Wal-Mart Stores, Inc.
11.2006 - 10.2015
RACF / Senior Security Administrator
BANCORPSOUTH
01.1997 - 10.2006
Production Control Analyst
BANCORPSOUTH
01.1995 - 01.2002
Senior Help Desk Analyst
BANCORPSOUTH
09.1988 - 01.1995
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Memphis State University
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Briarcrest Baptist High School
Itawamba Community College