Lisa Bennett
Shelby,NC
Summary
Accomplished Executive Assistant offering 12 years of administrative experience. Tech savvy, highly focused and results oriented individual. Able to give accurate and detailed information to clients and company. Strong commitment to customer service. Excellent ability to multi-task. Well-qualified Assistant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
21
21
years of professional experience
Work History
Owner/Realtor
One Home Team Realty
2015.05 - Current
- Hire/Train/Manage agents that have joined our company
- Maintain and Updated all Company documents as needed
- Hold biweekly meetings to train and support agents
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets
- Resolved client concerns related to home purchases to maintain high satisfaction ratings
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Developed and maintained relationships with clients through networking, postcards, and cold calling
- Liaised between buyers and sellers to provide positive experiences for both parties
- Wrote contracts to outline sales and purchases of properties
Realtor
2013.04 - 2015.05
- Realtor Licensed in South Carolina and Brokers License in North Carolina
- Member of Charlotte MLS
- Named Five Star Real Estate Agent for Charlotte NC
- Assist clients with property sales and development
- Hold open house inspections, instructing clients on best practices for selling success and liaising between renters/owners and prospective buyers for property inspections
- Preparation of legal documents including listings and sales contracts
- Provide economic and market advice to prospective clients
- Liaise with lenders, home inspectors and pest controllers prior to contract negotiations
- Ensuring terms and conditions of agreements are met
- Maintaining and liaising with clients, building relationships with clients to encourage returning business
- Coordinate property closings and overseeing document signing
- Analyze market trends to determine competitive market prices
- Resolved client concerns related to home purchases to maintain high satisfaction ratings
- Completed property walk throughs before completing deals to uphold accuracy in listings and appraisals
- Compared recently sold area properties to determine competitive market prices
- Negotiated, facilitated, and managed real estate transactions
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
Administrative Assistant
Re/Max Executive
2012.05 - 2013.04
- Support 40 + agents
- Review all Contracts for Accuracy and Process
- Maintain Daily Spreadsheets of New Contracts and Earnest Money Received
- Enter all Contracts & Earnest Money into LoneWolf
- Enter all files into Cartavi
- Pull Expired & Withdrawn files, Update LW & Scan into Cartavi
- Setup New Agents
- Follow up with needed CE and License Renewals for Agents and Update Personnel Files
- Process all mail
- Greet all incoming Clients
- Provide Back up for Phones
- Update Real Estate forms as needed
- Maintain Office Equipment
- Complete transfer paperwork for agents
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Assisted development and implementation of new administrative procedures
- Created and maintained databases to track and record customer data
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
Office Manager
Coogan's Landscape Design
2010.12 - 2012.05
- Formalized Company's Human Resources Infrastructure
- Used Quickbooks to pay invoices and maintain bank accounts
- Created Human Resource Policies and Procedures including:
- Time-off Tracking
- Billing Processes
- Employee Benefits
- Employee Personnel Files
- Payroll and Reporting
- Troubleshoot typical office situations
- Manage and Maintain office including:
- Answering incoming calls and emails
- Appointment setting and calendar for office
- New prospects, service calls, service jobs and working jobs
- Job Tracking and Costing
- Computer Systems
- Review of products and services
- Database Management, Report Writing, Designing format of forms
Office Manager/Partner
Family Legacy Group, Inc
2003.03 - 2006.11
- Created Family Legacy Group with Business Partner
- Developed Policies and Procedures which made company profitable
- Responsible for Marketing Efforts in Acquiring Customers
- Prepared and Presented Financial Proposals
- Responsible for Maintaining Financial Books
- Office Management including but not limited to Hiring and Training, Scheduling and Setting up
- Monthly Seminars
- ACT System, Microsoft Word, Excel, PowerPoint, QuickBooks
- Licensed for Sale of Insurance Products in North and South Carolina
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Controlled costs to keep business operating within budget and increase profits
- Improved marketing to attract new customers and promote business
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Successfully managed budgets and allocated resources to maximize productivity and profitability
Education
Some College (No Degree) - Business Administration
NC State University
Raleigh, NCAssociate of Arts - Secretarial Science
Wake Technical College
Raleigh, NCSkills
- Administrative Oversight
- Regulatory Compliance
- Verbal and Written Communication
- Business Administration
- Team Oversight
- Business Marketing
- Staff Hiring
- Sales Leadership
- Client Service
- Customer Relations
- Employee Development
- Staff Management
- MS Office
- Attention to Detail
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Interpersonal Communication
Timeline
Owner/Realtor
One Home Team Realty
2015.05 - Current
Realtor
2013.04 - 2015.05
Administrative Assistant
Re/Max Executive
2012.05 - 2013.04
Office Manager
Coogan's Landscape Design
2010.12 - 2012.05
Office Manager/Partner
Family Legacy Group, Inc
2003.03 - 2006.11
Some College (No Degree) - Business Administration
NC State University
Associate of Arts - Secretarial Science
Wake Technical College
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