Lisa Benson

• Provided front desk support, ensuring efficient patient flow and communication.
• Handled patient inquiries, resolving issues with empathy and professionalism.
• Assisted patients with appointment scheduling and insurance verification processes.
• Managed electronic health records, maintaining accuracy and confidentiality of patient information.
• Coordinated with medical staff to streamline patient check-in procedures.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Used multiple medical programs to schedule appointments.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Handled customer service inquiries in person, via telephone and through email.
• Assisted patients in filling out check-in and payment paperwork.
• Managed up to 50+ patients a day

• Registered and verified patient records before triage with most up-to-date information.
• Assisted with medical coding and billing tasks.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Coordinated patient scheduling, check-in, check-out, and billing payments to ensure smooth office operations.
• Registered patients and completed associated paperwork for accurate records.
• Obtained payments from patients and scanned identification and insurance cards.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Performed various administrative tasks by filing, copying and faxing documents.
• Provided care and medication advice to patients during peak hours.
• Used Epic and Cerna to schedule appointments for doctor visits and procedures.
• Managed office logistics by scheduling appointments, maintaining organized files, and efficiently collecting payments.
• Provided prompt, polite and professional in-person and telephone customer service.
• Processed medical insurance claims and payments, facilitating timely reimbursement and financial accuracy.
• Answered phone calls and messages for 7-physicians for oncology medical facility, scheduling appointments, and handling patient inquiries.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Obtained pre-authorization from insurance companies ahead of medical services.
• Prepared and processed patient referrals and transfer requests.
• Managed office bookkeeping with insurance billing and patient payments.
• Updated patient information and insurance details for accurate electronic medical records.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Received and routed laboratory results to correct clinical staff members.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Conducted patient intake interviews to gather essential medical histories and information., recording and documenting relevant information.
• Received, recorded and filed medical payments by check, cash, and credit card.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Managed between 80-100 patients a day

Used electronic hospital management system to schedule appointments, input insurance information, and update patient data. Explained financial responsibilities, payment options, and potential collection procedures for services received. Collected payments for procedures, hospital stays, and treatments. Confirmed eligibility and verified insurance benefits for planned hospital services. Wrote and maintained archived procedures, procedural codes and queries for applications. Protect security of medical records to maintain strict confidentiality. Planned, developed and maintained various health record indexes or storage and retrieval systems. Pulled medical files according to established procedures and searched for out-of-file medical records utilizing vendor databases. Conducted quality auditing of document sorting, lookups, prepping, scanning, and indexing as well as providing reports to management. Monitored changes in legislation and accreditation standards affecting information security or privacy. Developed and maintained databases, spreadsheets, and macros, and generated reports for leadership. Addressed concerns quickly to avoid lasting issues.

• Conducted quality and validation assessments on patient data, enhancing accuracy and reliability for patient care.
• Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
• Implemented security measures to protect confidential patient information from unauthorized access.
• Verified insurance coverage to confirm patient coverage for necessary medical services.
• Gathered demographic and insurance information to register patients for medical appointments.
• Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
• Rescheduled missed appointments with patients, facilitating continuity of care and improving patient satisfaction.
• Accurately input patient and insurance information into company's computer system using Meditech.
• Collected payments and co-pays from customers using a large variety of insurance programs, adjusting amounts based on specific plan directives.
• Cataloged patient data in clinical databases and registries according to regulatory practices.
• Upheld HIPAA regulations and standards for protecting patient information.
• Ensured patient privacy by adhering to HIPAA regulations, maintaining compliance and safeguarding sensitive information.
• Performed software updates, upgrades and data backups.
• Provided counseling to help patients navigate financial assistance programs for uncovered bills.
• Scheduled up to 80 + daily appointments using computerized calendars.
• Imaged and scanned patient and registration documentation into electronic patient records.
• Conducted research on medical terminology and software coding systems to enhance understanding and application.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
• Resolved scheduling conflicts to avoid double-booked appointments and provider availability issues.
• Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
• Retrieved medical data for physicians and patients.
• Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
• Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.

Worked sales floor and interacted with customers and employees to maximize sales potential. Revamped systems, processes, and training programs to reverse under performing store metrics. Restructured departments and modeled customer service techniques to advance sales position. Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses. Established customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. Issued detailed responses to problems and complaints to resolve customer service issues. Supported human resources initiatives by connecting with employees and proactively solving problems. Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements. Resolved problems, provided open communication, and recommended discipline and terminations. Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences. Recommended and implemented procedural changes to enhance services rendered to customers. Coordinated high-quality service and hospitality for patrons, upholding spa's reputation for excellence. Monitored and adjusted staff schedules based on business requirements. Coordinated and supervised activities of team members to consistently meet customers' needs. Increased employee job satisfaction with hands-on, motivational approaches. Optimized business performance with consistent data tracking and analysis of ongoing operations. Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews. Implemented and supervised maintenance and sanitation standards for equipment and instruments. Built relationships with vendors and monitored supply chain to spot and correct deficiencies.

• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Trained new employees on proper protocols and customer service standards.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Assisted in recruiting, hiring and training of team members.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Mitigated business risks by working closely with staff members and assessing performance.
• Created and maintained safe and secure work environments for employees.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Reported issues to higher management with great detail.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Interacted well with customers to build connections and nurture relationships.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Reduced operational risks while organizing data to forecast performance trends.
• Raised property accuracy and accountability by creating new automated tracking method.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Rotated merchandise and displays to feature new products and promotions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Worked sales floor and interacted with customers and employees to maximize sales potential. Established customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. Developed quality talent from within to retain engaged employees and stay competitive. Leveraged company programs and tools to generate local market awareness and drive store traffic. Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses. Issued detailed responses to problems and complaints to resolve customer service issues. Created and implemented innovative business strategies to drive record sales growth. Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements. Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews. Supported human resources initiatives by connecting with employees and proactively solving problems. Coordinated high-quality service and hospitality for patrons, upholding spa's reputation for excellence. Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams. Resolved problems, provided open communication, and recommended discipline and terminations. Developed and optimized spa's sales, marketing, and promotional strategies. Recommended and implemented procedural changes to enhance services rendered to customers. Collaborated with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes. Monitored and adjusted staff schedules based on business requirements. Coordinated and supervised activities of team members to consistently meet customers' needs. Increased employee job satisfaction with hands-on, motivational approaches. Built relationships with vendors and monitored supply chain to spot and correct deficiencies. Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences. Set forward-thinking policies to meet business needs and boost team success.

• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Trained new employees on proper protocols and customer service standards.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Assisted in recruiting, hiring and training of team members.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Mitigated business risks by working closely with staff members and assessing performance.
• Created and maintained safe and secure work environments for employees.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Reported issues to higher management with great detail.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Interacted well with customers to build connections and nurture relationships.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Rotated merchandise and displays to feature new products and promotions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.